Trucking Customer Service Representative

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Trucking Customer Service Representative Full Time Arachas - PAL - 1005 Cedar Falls, Cedar Falls, IA, US 7 days ago Requisition ID: 1400 Salary Range: $19.23 To $21.63 Hourly Position Overview The Trucking Customer Service Representative provides exceptional service to trucking clients and agents by handling routine inquiries and supporting day-to-day policy servicing. This role is well‑suited for individuals with a strong customer service foundation who are looking to build a career within the insurance industry. Key Responsibilities Respond promptly and professionally to client and broker inquiries Communicate policy updates, billing changes, and coverage details clearly and accurately Manage certificates of insurance, including issuance and updates Process policy changes, endorsements, and basic transactions Support clients with policy servicing needs and assist with the renewal process Guide clients through online account access and navigation Maintain accurate, timely documentation within the agency management system (e.g., Applied Epic) Identify and elevate complex issues to senior team members or leadership as appropriate Qualifications High school diploma or equivalent required Active Property & Casualty license in the state of business, or the ability to obtain within 90 days of hire Prior customer service experience required; insurance industry experience strongly preferred, ideally within trucking Basic understanding of insurance terminology and policy structures is a plus Proficiency in Microsoft Office Suite and CRM systems (e.g., Salesforce) Experience with Applied Epic and CSR24 or similar agency management systems preferred Strong verbal and written communication skills Ability to manage multiple tasks and meet deadlines in a fast‑paced environment Strong attention to detail and organizational skills Willingness and ability to quickly learn new systems and concepts Professionalism and a customer‑first mindset Ability to pass a criminal background check, as permitted by law Schedule Monday-Friday, 8:30am-5:00pm Office Locations 7301 W. 129th Street, Suite 150, Overland Park, KS 66213 Benefits Competitive Compensation Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays #J-18808-Ljbffr