Senior Director, Member Experience & Contact Center
Digital Federal Credit Union
Digital Federal Credit Union is seeking a Senior Director to lead its East Coast contact center, a 450-person operation headquartered in Chelmsford, MA. You will own regional performance, shape the operating model, and partner with Workforce Management, Quality, and Training to deliver outstanding member experiences at scale. You will represent the function to executives, drive strategic change, ensure compliance, and build a leadership pipeline across layers in a hybrid, on-site and remote work #J-18808-Ljbffr Digital Federal Credit Union
Vacancy posted 1 day ago
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