Customer Service Representative

Customer Service Representative III

KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a contract to hire Customer Service Representative III in the San Diego area.

About the Role:

The Customer Service Representative III is a contract-to-hire role responsible for delivering high-quality customer support across phone, email, and chat channels. This position serves as a frontline resource for customers seeking assistance with product support, account management, and member portal navigation. The CSR plays a critical role in driving customer satisfaction, retention, and long-term loyalty through efficient issue resolution, product education, and service recovery. This role is designed as a temp-to-hire opportunity, with the intent to convert to a full-time position based on performance, attendance, and business needs.

What You'll Be Responsible For:

Customer Support & Issue Resolution Handle inbound and outbound customer interactions via phone, email, and chat with a focus on resolution and retention. Accurately assess customer needs, investigate issues, and provide clear, professional solutions. De-escalate dissatisfied customers using approved service recovery strategies. Provide light technical support, including assistance with browser navigation, software downloads, and basic usability issues.

Retention & Customer Value Apply needs-based retention and upsell techniques to identify service expansion opportunities where appropriate. Educate customers on product features, benefits, and account options to improve confidence and continued usage. Track and report key cancellation drivers and recurring customer pain points to support retention initiatives.

Operations & Documentation Complete account updates, refunds, account closures, and opt-outs in accordance with established policies and service-level standards. Maintain accurate customer records within internal CRM systems. Coordinate investigative efforts related to customer claims, review documentation, and escalate for approval when required. Analyze account claims and determine appropriate resolutions within assigned authority levels.

How Success Is Measured:

Quality and accuracy of customer interactions Retention and save rates Adherence to call flow and service standards Timeliness and accuracy of documentation Attendance, punctuality, and schedule adherence

Qualifications Required:

High school diploma or equivalent (some college preferred) 1-3 years of experience in customer service, hospitality, or a related customer-facing role Strong verbal and written communication skills Solid computer proficiency and ability to work across multiple systems simultaneously Demonstrated ability to balance customer satisfaction with policy and program integrity Consistent attendance and punctuality

Preferred Experience:

Experience working with CRM systems. Familiarity with Google Workspace tools. Experience in retention-focused or subscription-based environments. Skills & Attributes Strong problem-solving and critical-thinking abilities. Ability to remain calm and professional in high-volume or escalated situations. Detail-oriented with a high degree of accuracy. Self-motivated, dependable, and able to work both independently and collaboratively. Comfortable working in a fast-paced, metric-driven environment.

Compensation:

$18 - $24/hour Benefits (Upon Conversion to Full-Time) 100% company-paid Medical, Dental, and Vision insurance Generous bonus program Unlimited vacation policy Paid Sick Leave and Paid Holidays 401(k) plan with company match Student Loan Repayment Program and 529 Education Savings Plan Paid Parental Leave and Dependent Care support Training and Education Reimbursement Paid Parking Pet Insurance and Employee Referral Rewards This role follows a hybrid schedule for San Diego-based employees, with a mix of in-office and remote workdays. Onsite employees enjoy complimentary lunches, snacks, beverages, and access to a dog-friendly office environment.