Payment Processor (QC Team)

Job Description

Job Description

Quality Control Specialist - Quality Control Department

DebtBlue, LLC is a fast‑growing debt settlement organization committed to helping individuals and families regain financial stability. We serve with integrity, compassion, and excellence-helping people restore peace of mind and move toward a stronger financial future. If you value meaningful work and want to make an impact, you'll feel at home here.

The Quality Control Specialist will be responsible for analyzing and resolving all draft, audit, and transaction challenges needed in the best interest of the client and business. This agent may also assist in account underwriting, verification, and approvals when needed. This individual will perform continual data entry processes in a high-volume, fast-paced environment and must be detail oriented and demonstrate accuracy. The Quality Control Specialist will report to the Quality Control Manager.

• Update drafts per clients' requests.
• Research client files to identify transactional issues with payments and performance fees.
• Process requests from third parties related to clearing, pending, cancelling, and modifying creditor settlement payments.
• Contact creditors if the account is sold to another collection agency and attempt to reestablish the previous agreement.
• Process scheduled payments of negotiated settlements as well as audit for accuracy.
• Send refund or referral of fees requests to the accounting department.
• Other duties as required to support department operations.

• High School Degree or GED (required).
• 1-2 years' experience in a financial industry (collections, payment processing, mortgages, claims reconciliation) (preferred).
• Must be detailed oriented.
• Strong problem-solving and critical thinking skills.
• Must demonstrate strong communication skills to work effectively with others.
• Proficiency in Microsoft Office, SharePoint, Windows OS, and CRMs.
• Bilingual (Spanish) is a plus

• Growth Mindset Relentlessly pursue improvement and commit to becoming your best self. Your mindset determines your ceiling.
• Empathy Listen first, act with compassion, and treat every person with dignity and understanding-because dignity is not negotiable.
• Empowering Help clients overcome adversity by guiding them toward solutions that restore confidence and financial control.
• Ownership Own the outcome in every interaction. Practice disciplined accountability-no excuses, just results.
• Focus Play the next play. Execute with precision and win through attention to detail.
• Integrity Protect the standard by doing the right thing-always, especially when no one is watching.

• Average 20-30 emails daily
• 60 tasks per day based on what is assigned
• Talk time

DebtBlue, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any protected characteristic.