Account Coordinator

Account CoordinatorRentex Audio Visual & Computer Rentals is seeking a highly motivated Account Coordinator who will be responsible for assisting multiple account managers in administrative functions. The selected candidate will be required to perform daily, weekly, and monthly tasks given to them from the account managers. This position reports directly to the Director of Customer Service.Duties/Responsibilities:Provide excellent customer service to external and internal clientsMaintain clear and concise communication with co-workersEscalate unresolved issues to the appropriate internal contactsEffectively manage a high volume of emails with professionalismBuild and maintain rapport with Account Managers and different departments across the companyConsistently improve knowledge of Rentex rental inventory through self-study, monthly team presentations, and quarterly training sessionsCommunicate with all Rentex offices regarding returns, time changes, customer gearMaintain a safe, organized, and clean work environment to ensure safety and complianceComply with company policies and proceduresPerform other related duties as assigned by the Director of Customer ServiceAttributes and Abilities:Ability to reprioritize tasks and manage all customer expectations to meet deadlinesReact to changing circumstances and handle customer objections in a professional mannerHave a highly motivated and energetic personality with the ability to adapt and learn quicklyBe able to work as part of a team, and have the desire to be part of a growing companyStrong written and verbal communication skillsExtensive knowledge of Microsoft Word & Microsoft ExcelBasic understanding and skills with Rentex’s inventory platform to solve problemsBe personable with an ability to elicit trust and enthusiasm from existing clientsWork with customers to resolve issues involving changes to orders, pricing, PO’s M&D and returns to ensure customer satisfaction while keeping the interests of Rentex in mindJob Functions:Order/Customer Management - 50% - M&D Reports, Missing Rollover Orders, Contact Customers for PO’s, Customer Equipment Return, Communicate Customer Feedback, Date/time changes and confirmation (not confirming existing dates/times but getting info that is TBD), Delivery/Return changes and confirmation (not confirming existing del/ret but getting info that is TBD), Ship/Return method changes and confirmation (not confirming existing del/ret but getting info that is TBD), Tax Type changes, Secure Purchase Orders and enter into system, Credit Card authorization, Credit Limit changes, Secure signatures for all orders, Coordinate large order callsAdministrative - 45% - Enter received POs into Rentex’s inventory platform, Properly communicate customer responses to appropriate Rentex departments, Notify appropriate Rentex departments of issues, COI maintenance, Customer contact maintenance, New customer entry, Aging statements sent to customers, Communicate with customers with overdue payments, Communicate with customers with overdue purchase orders, Submit credit requestsRentex contribution - 5% - Maintain a presence on LinkedIn to support Rentex information, Work with Account Managers to develop process and procedures, Assist phone reception when neededWork EnvironmentThis job operates in a warehouse/office environment.Physical DemandsWhile performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move objects up to 50 pounds.Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are subject to change and may rotate. Needs of the business may dictate long hours and weekend work during high demand periods.Preferred Education and Experience4-year college degreeOther DutiesThis job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. May be asked to assist in the warehouse on prepping large orders.Monday-Friday 9am-5:30pm (we have some flexibility)8 hours per day excluding breaks