First-Line IT Helpdesk Specialist
Collabera
Collabera is seeking a Helpdesk Associate Analyst in Albany, NY for a 9+ month position. This entry-level role requires an IT Associate, Bachelor's degree, or IT certification. The successful candidate will provide technical support for desktop, laptop, printer, and network issues primarily via phone, handling around 25-40 calls per day. Qualified applicants will possess 1 to 3 years' experience in a Helpdesk or Customer Service environment and must be proficient in troubleshooting and customer interactions. This role aims for high-first call resolution and quality scores. #J-18808-Ljbffr Collabera
Vacancy posted 4 days ago
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