Venue Representative - Cleveland, OH

Join the WORLDS Team On-Site Event Representative

Are you an energetic, tech-savvy professional with outstanding communication and customer service skills? We're looking for responsible and outgoing individuals to represent WORLDS at our immersive, cinematic projection shows. This part-time role requires reliability, strong leadership, and the ability to create a smooth and enjoyable guest experience.

About WORLDS Shows

WORLDS produces fully immersive cinematic music and art projection shows for planetariums and giant-screen theaters. Our mission is to relieve stress, evoke joy, and create a truly mesmerizing experience for our audiences.

What You'll Do

• Event Setup & Breakdown: Set up and take down signage, check-in tables, and merchandise displays, charge devices.
• Guest Experience: Greet and check in guests, answer questions, and ensure a seamless audience experience.
• Merchandise Management: Facilitate sales, and track inventory as needed, report issues, request additional assets and merch as necessary.
• Event Oversight: Monitor the event flow and quickly resolve any on-site issues.
• Communication & Reporting: Maintain timely communication with the Venue Operations team and venue staff, relay concerns, and provide feedback for improvement.

Who You Are

• A strong communicator who can confidently engage with guests and venue staff.
• Tech-savvy and comfortable using iPhone apps, including WhatsApp.
• Reliable, punctual, and detail-oriented with excellent judgment.
• A proactive problem solver who stays calm under pressure.
• A team player with leadership skills, able to direct on-site venue staff when necessary.

Schedule & Commitment

Fridays, Saturdays and Sundays from 4:30pm-9:45pm

• Initial scheduled dates:
• Additional dates will be assigned based on ticket sales and venue scheduling.

Location

Cleveland Clinic Dome Theater @ Great Lakes Science Center- 601 Erieside Avenue, Cleveland, USA 44114

Requirements

• Minimum 2 years of customer service or event experience (hospitality, retail, or similar roles preferred).
• Strong verbal communication and interpersonal skills.
• Ability to take initiative and work independently.
• Comfortable working in a fast-paced, high-energy environment.
• Reliable transportation to and from the venue.

Key Performance Indicators (KPIs)

Success in this role will be measured by your ability to deliver a smooth, engaging guest experience and uphold the high standards of WORLDS shows. You'll know you're thriving when:

• Guest Satisfaction: Audiences consistently report positive experiences and smooth check-ins.
• Operational Accuracy: Setup, check-in, and breakdown follow all company procedures, with no missed steps.
• Communication Quality: Timely, clear updates are shared with the Venue Operations team before, during, and after events.
• Merchandise Management: Inventory is tracked accurately and sales are reported promptly.
• Reliability: You arrive on time, fully prepared, and consistently ready to represent the WORLDS brand with professionalism.
• Problem Solving: On-site challenges are handled calmly, with quick and effective resolutions.

If you are looking for a fun, interactive job where you can engage with people and be part of a unique immersive experience, we'd love to hear from you. More about our values

We expect:

• Respect and consideration for other team-members and our audience.
• Ethics - while we push the boundaries of the tech, we always act with honesty and integrity.
• A collaborative outlook and attitude.
• Ownership of mistakes, and the ability to turn them in to learning opportunities. We don't do guilt.
• Open, honest communication.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.