Site Manager

Site Manager page is loaded## Site Managerlocations: 141 - Mayporttime type: Full timeposted on: Posted Todayjob requisition id: JR101015# Key Responsibilities:**Leadership and Team Development*** Oversee recruiting efforts by interviewing, selecting, and onboarding team members who align with Whistle Express values.* Provide hands-on training, guidance, and ongoing development to ensure team members are confident and capable in their roles.* Foster a positive, high-performing team culture by modeling strong leadership, encouraging open communication, and recognizing great work.* Hold regular team meetings and check-ins to share updates, align expectations, and support team growth.* Partner with Assistant Site Manager to build bench strength and prepare team members for future leadership opportunities.# Customer Experience Excellence* Monitor daily interactions to ensure every customer receives friendly, timely, and professional service.* Respond to customer questions, concerns, or complaints, escalating when necessary to maintain satisfaction.* Promote unlimited wash memberships and other services to enhance customer engagement and retention.* Train and support team members to consistently deliver high-quality customer experience.* Identify opportunities to improve customer satisfaction and provide feedback to the team for implementation.# Operational Management* Monitor daily site operations to ensure efficiency, safety, and adherence to company standards.* Inspect and maintain equipment regularly, reporting or resolving any malfunctions prompt* Verify that all vehicles leaving the site meet Whistle’s quality standards.* Enforce safety protocols and guide the team in following proper procedures to maintain a safe work environment.* Identify operational challenges and implement improvements to keep the site running smoothly.# Sales & Financial Performance* Track daily, weekly, and monthly sales metrics to monitor site performance against goals.* Promote unlimited wash memberships and additional services to increase revenue.* Assist in planning and executing site promotions and marketing initiates to drive sales.* Monitor and manage the site budget, controlling expenses while maximizing profitability.* Identify trends or opportunities in sales and financial data and recommend strategies to improve performance.# Problem-Solving & Decision Making:* Display strong judgement when responding to customer concerns, resolving issues in a way that maintains satisfaction and aligns with site standards.* Identify operational challenges and implement corrective measures to keep site performance running smoothly.* Make informed, timely decisions to resolve issues that impact the team.* Collaborate with team members to brainstorm solutions and improve processes.* Analyze recurring problems or trends and recommend strategic changes.*If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.*We share the responsibility for creating the best experience for our customers, team members, and facilities. **Be Curious** - We have a drive to learn, grow, challenge, and explore better ways of doing things. **Take Accountability** - We take ownership of our actions, commitments, and results. **Show respect** - We value every person by listening openly, communicating honestly, and treating others with dignity. **Pursue Excellence** - We set the bar high, sweat the small stuff, and pursue continuous improvement -together. #J-18808-Ljbffr Whistle Express Car Wash