Salon + Spa Retail Sales & Talent Acquisition Manager

Job Description

Job Description

Nurtur Salon + Spa is seeking a passionate, people-focused, results-driven Salon + Spa Retail Sales & Talent Acquisition Manager who knows how to create exceptional guest experiences, recruit and develop a talented team, and keep the energy flowing in a fast-paced beauty environment. If you thrive on leadership, love the beauty industry, and know how to turn great services into unparalleled experiences, we’d love to meet you!

Who We Are:

Do What You Love – Love What You Do. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Responsibilities: 

The Salon + Spa Retail Sales & Talent Acquisition Manager must exhibit certain characteristics and perform specific duties during their daily or weekly routine. These responsibilities include, but are not limited to:

• Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors
• Demonstrate a strong understanding that the salon/spa industry is “high touch” and
  requires strong interpersonal skills and attention to the needs of others
• Serve as a role model by exemplifying professionalism, integrity, and positivity, while
  adhering to company policies and procedures
• Maintain a cohesive, cooperative work environment through team building and
  motivation
• Partner with leadership to establish sales forecasts, goals, and action plans
• Develop and execute sales strategies to achieve revenue and growth objectives
• Lead, coach, and motivate sales team members to consistently meet or exceed
  goals
• Lead the team in maximizing retail sales by coaching staff on product and service
  knowledge and upselling techniques
• Develop and implement effective recruiting strategies to attract high-quality
  candidates
• Develop relationships and collaborate with local schools, professional
  organizations, community organizations, and industry partners to expand
  recruiting opportunities
• Collaborate with institutes to spread awareness of our Stylist Apprentice
  program and source new talent
• Collaborate with leadership and other members of talent acquisition to identify
  staffing needs and hiring priorities
• Screen candidates, conduct interviews, and assess candidates based on
  qualifications, experience, and organizational fit
• Build and maintain a strong talent pipeline for current and future staffing needs
• Work with marketing team to implement marketing strategies to attract new clients and
  retain existing ones
• Drive salon sales by implementing effective promotions, service offerings, and customer
  loyalty programs
• Attend events within the community to drive new business into the salon + spa
• Orchestrate and host events at the store to promote sales
• Analyze financial reports to monitor salon performance and identify areas for
  improvement
• Assist in initiatives related to developing coaching materials to drive sales
• Ensure the salon operates efficiently and meets its performance goals
• Sustain a welcoming, well-maintained, and environmentally conscious salon space
• Interview, hire, and train team members in procedures, policies, and expectations
• Resolve customer complaints and challenges, and provide solutions for team disputes
• Provide ongoing recognition, support, and motivation to salon team members
• Engage with clients to ensure exceptional experiences and address any concerns
• Create staff schedules, ensuring sufficient coverage at all times
• Approve timecards and any PTO requests for front desk support staff
• Maintain all safety, security, and technological standards and identify and communicate
  potential problems, issues, and challenges to Leadership immediately
• Adhere to all State Board requirements regarding safety and sanitation
• Participate in Aveda and Nurtur events including career fairs, marketing events, Earth
  Month, Beauty for a Cure, etc.

Minimum Requirements: 

• High school diploma or GED equivalent
• State-issued Cosmetology or Esthetics license is preferred but not required
• 5 years of continuous retail and/or salon and spa experience is highly preferred 
• Management and training experience is highly preferred
• Exhibit time-management, organization, self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time
• Proficiency in point-of-sale (POS) systems and retail management software
• Excellent interpersonal, communication, and presentation skills
• Eagerness to learn and grow in position
• Demonstrate extreme professionalism in manner, dress, and conduct 
• Ability to work a flexible schedule, including evenings and weekends as-needed
• Strong commitment to customer service excellence and to the Company's mission and vision

Travel Requirements:

The team member in this position must be able to travel locally to events and for out-of-state training as necessary.

Perks and Benefits:

• Medical/Dental/Vision/Life Insurance
• 401(k)/match
• PTO
• Employee discounts on products and services
• Growth opportunities 

Physical Demands and Work Environment: 

• Sit at a desk with a computer for up to eight (8) hours per day
• Use hands to handle objects and reach with hands and arms
• Walk, sit, stand, balance, stoop, speak, and hear
• See a computer screen and read paper and electronic documents
• Occasionally lift and/or move objects up to 30 pounds
• Tolerate a minimal to moderate noise level typical of a salon and spa environment 

Equal Opportunity Employer:

Nurtur SalonSpa Columbus, LLC (including its affiliated organizations) is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors.  Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.