Center Director

Job Description

Job Description

Apple Tree Dental is a nationally recognized, innovative non-profit group practice committed to delivering comprehensive, high-quality dental care to patients of all ages and abilities. We serve communities both at our Centers for Dental Health and through mobile and on-site services in long-term care and assisted living facilities, Head Start centers, group homes, and schools.

The Center Director is to provide program leadership and sustainability by fostering strong working relationships and productivity within the clinical and support team members, while actively managing our facility relations with community collaborative sites and partners. To successfully provide clinical dental services as described in the appropriate clinical job description, if applicable.

Key Responsibilities:

• Direct clinical dental services, the clinical practice of dental providers (dentists and hygienists), and the delivery of dental services in health department clinics, correctional facilities, and community field-based programs; consult with primary care leadership and other healthcare representatives involved with integrating oral health with whole body health to benefit clients.

• Perform HR functions including, but not limited to:

• • Recruitment and orientation
  • Foster employee engagement, relations and retention, policy interpretation, approving time off requests, effectively resolve employee issues and concerns, employee recognition, and monitoring turnover rates
  • Performance management: conducting performance reviews, disciplinary actions, and terminations as necessary

• Collaborate with Office Manager, Regional Director and/or others as appropriate on daily operations, such as; scheduling conflicts, patient experiences, coaching and development, growth, statistical/financial reports and regulatory compliance.

• Routinely assess program financials, actuals to budget, to ensure program goals are being met and/or costs are being covered, including approval of equipment request purchases in collaboration with Regional Director, and monitoring the Veterans Home budget, if applicable

• Actively build and maintain positive facility relations to prospective and current community collaborative sites, including, but not limited to, responding to the initial contact, facilitating the service agreement process, liaison training and ongoing patient and/or customer contact

• Assist in planning, implementing and integrating local programs and objectives related to special projects/grants, presentations, and events with overall company programs and initiatives by working with the appropriate leadership team members as necessary, including, but not limited to, Regional Director, Chief Operating Officer, Development/Innovations, Communications/Marketing, HR, and IS/IT

• Work with Regional Director and Office Manager to develop, maintain and update program policies, procedures and forms consistently across the organization

• Review health plan/network participation requests to determine if we should participate as a whole organization

• Attend, coordinate and/or lead various meetings and or committee assignments

• Develop, administer, assist, and monitor budgets; develop justifications for budgetary recommendations and/or adjustments; participate in forecasting additional funds for staffing and resources; identify, obtain, and manage funding from grants and community partners; participate in the interpretation, negotiation, management, and enforcement of contracts; coordinate the finalization of budgets to ensure timely submission of the department budget.

• Perform other duties and responsibilities as assigned.

Fundamental Expectations of this position include (but are not limited to):

• The passion to fully embrace and embody Apple Tree Dental’s mission, vision and values
• The ability to strategically and creatively solve problems through individual and/or programmatic action
• The ability to successfully mentor staff, identify development goals, and to lead by example in order to achieve organizational goals
• The skill and ability to encourage, facilitate, and nurture interdepartmental teamwork
• Must be cognizant of the public health, social and economic factors which impact the overall health, and more specifically the oral health of Apple Tree’s patients 
• The ability to utilize and/or learn computer skills and systems such as; but not limited to: Open Dental software, Microsoft office, and other systems as needed 
• Willingness to travel if necessary

Requirements:

• 3+ years of Clinical/Dental Leadership
• 2 + years of Supervisor experience
• Solid understanding of compliance and regulatory requirements in a healthcare environment
• Must fulfill all education/experience and licensure requirements as listed under appropriate clinical job description, if applicable
• Successful completion of general and DHS background checks required

Additional Preferred Qualifications

• Open Dental knowledge preferred
• Associate degree or higher preferred
• Management experience strongly preferred

Additional Expectations:

• Listens to, understands and appropriately responds to patient/customer needs.  Meets the reasonable needs of all patient/family/customer groups and improves overall customer satisfaction. 
  
  
• Demonstrates professional behavior with his/her work.  Complies with personnel and departmental policies.  Supports and participates in quality improvement activities.

• Works actively with others to get the job done.  Consistently exhibits courteous behavior/actions, including maintaining a positive attitude.            

• Supports and participates in changes and discussions regarding work practices.

• Acts and speaks respectfully regardless of the presence or absence of the person.  Frequently offers praise to others for doing a good job.  Listens to and respects the opinions of others and maintains confidentiality.

• Demonstrates enthusiasm and commitment towards personal growth and development; completes and attends mandated educational courses. Maintain current licensure and certifications, if applicable. Attends and participates in departmental meetings, and if unable to attend proactively asks or gathers missed information.

• Addresses issues in a courteous and respectful manner.  Maintains the same standard for all patients/families and co-workers. Supports co-workers and patients/families in a positive manner.

• Follows safety practices. Identifies problems and works to resolve safety issues as they occur and in accordance with policy, asking for assistance when necessary. Helps and teaches others. 

Physical Demands:

• Prolonged sitting may be required. 

• Must be able to perform physical movements/motions with the degree of mobility, manual dexterity and hand-eye coordination normally associated with office tasks on a frequent, repetitive basis.

• The ability to distinguish letters and symbols. 

• The ability to utilize telephones, computers, keyboards and copiers is required. 

• Must be able to work under stressful conditions, and tolerate irregular hours when required. 

• Ability to lift up to 20 lbs. is required.

• Manual dexterity is needed for using a calculator, adding machine and keyboard

Why Join Us?

• Meaningful Work – Make a difference in a mission-driven, patient-centered practice.

• Professional Growth – Gain valuable experience in a supportive team environment.

• Inclusive Workplace – Work in a welcoming setting where all contributions are valued.

Apple Tree Dental reserves the right to revise or change job duties and responsibilities as business needs arise.  In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.