Customer Service Representative

Job Description

Job Responsibilities

Weighing and Ticketing: Weigh inbound and outbound vehicles on industrial scales to calculate gross, tare, and net weights, and print accurate scale tickets or bills of lading.

Customer and Driver Interaction: Greet drivers and customers enthusiastically, verify load contents and material grades, and direct vehicles to appropriate loading or unloading zones.

Administrative and Data Entry: Log shipment data into computer systems, maintain daily shipping and receiving logs, and reconcile paperwork at the end of each shift.

Communication and Coordination: Answer multi-line phones, relay messages, and maintain radio or CB contact with yard supervisors and dispatchers regarding traffic or safety alerts.

Safety and Compliance: Ensure all visitors and drivers follow facility safety rules, wear required personal protective equipment (PPE), and adhere to site protocols.

Cash Handling (if applicable): Process public scale fees, manage basic cash transactions, and complete daily cash reconciliations.

Process tare, gross, and net weights accurately.

Weekends and night work is a possibility.

Required Qualifications

High school diploma or equivalent preferred.

Previous customer service, cashier, office, dispatch, scale-house, or quarry experience preferred.

Basic computer skills and ability to learn company-specific software.

Strong attention to detail and accuracy.

Excellent verbal and written communication skills.

Ability to work effectively with customers, truck drivers, and quarry personnel.

Ability to multitask and remain organized in a busy environment.

Ability to work independently with minimal supervision.

Ability to perform basic mathematical calculations involving weights, quantities, and prices.

Must be dependable and maintain regular attendance.

Preferred previous experience working at a rock quarry, aggregate facility, ready-mix operation, asphalt plant, or construction-related business.

Preferred experience operating a truck scale or scale-house software.

Preferred experience with customer orders, dispatching, invoicing, or sales transactions.

Preferred familiarity with aggregate products and construction materials.

Preferred experience working with commercial truck drivers and trucking companies.

Rogers Group provides extensive benefits, strong compensation, and a safe, drug-free working environment.

As a Rogers Group employee, you will have access to our competitive company perks, including:

Medical, Dental, Vision Insurance plus Health Savings Account with annual company contribution.

Company provided Group Life and Accidental Death & Dismemberment insurance.

Retirement 401(k) with company contribution and match at one year of service.

Company provided Short- and Long-Term Disability.

Paid Holiday's including Christmas shutdown between Christmas and New Years Day.

Paid vacation available after 180-day probationary period and accrued based on years of service.

Annual performance-based merit increases.

Career growth/advancement opportunities.