Quality Systems Coordinator

Job SummaryAssist in the implementation and maintenance of the company’s Quality Management System (QMS). Manage customer and vendor return processes, while serving as a key point of contact for customer quality-related inquiries and issues. Promote a culture of quality, support customer satisfaction, and drive continuous improvement of branch products, processes, and services.Job DescriptionKey AccountabilitiesAssist in the implementation, maintenance, and continuous improvement of the Quality Management System (QMS).Perform internal quality audits and support external audits (customer, registrar, and compliance audits).Serve as a primary point of contact for customer quality concerns, complaints, and returns.Investigate customer and vendor returns, including root cause analysis and resolution communication.Communicate findings and corrective actions clearly to customers and stakeholders.Lead or support root cause investigations and corrective/preventive actions (CAPA).Support Lean initiatives and continuous improvement activities.Document and track quality issues, audit results, and corrective actions.Maintain visual management boards and quality documentation.Work safely on warehouse floor around machinery and follow all safety protocols.This is a position that works directly on the warehouse floor around heavy machinery.The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.This position has been identified as “safety sensitive” by thyssenkrupp under applicable laws. Accordingly, any application for this position that is considered for employment with thyssenkrupp requires successful completion of pre-employment drug testing, which may include testing for marijuana in accordance with any applicable federal, state, and local laws.QualificationsMinimum RequirementsHigh school diploma or GED (post-secondary education preferred)2+ years of experience in quality systems or manufacturingExperience with ISO 9001 and/or AS9100/AS9120Experience with root cause analysis and corrective actionsExperience handling customer quality issues or complaintsStrong communication and organizational skillsProficiency in Microsoft OfficeStrong safety mindsetPreferred QualificationsInternal Auditor certificationASQ CQE or Six Sigma Green BeltCustomer-facing quality experienceManufacturing or distribution industry experienceBenefits OverviewWe offer competitive company benefits to eligible positions, such as :Medical, Dental, Vision InsuranceLife Insurance and DisabilityVoluntary Wellness Programs401(k) and RRSP programs with Company MatchPaid Vacation and HolidaysTuition ReimbursementAnd more!Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.DisclaimerThis is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. 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