Account Supervisor

Big Spaceship Account SupervisorAt Big Spaceship, we're explorers, not settlers. We partner with ambitious brands ready to venture into new territory, push creative boundaries, and lead rather than follow.We're a full-service creative shop built for brands that want to break new ground. Our diverse team of entrepreneurial spirits, creative minds, and makers brings bold ideas to life for some of the world's most innovative and culturally connected brands. If you thrive on exploration, creative risk-taking, and charting new paths, you belong here.We're looking for an Account Supervisor who lives and breathes social. This is a 100% social role focused on always-on organic. You'll be strategic and hands-on, autonomous, and deeply fluent in the social space, with a strong management sensibility and a commitment to delivering fantastic creative that stays on-objective and matches client challenges seamlessly. You'll work within an Integrated Account Team (IAT), partner closely with a dedicated Project Manager, and be comfortable working with people at all levels of our clients' organizations. You should be at ease with fast turnarounds, and with partnering closely with client counterparts to understand their marketing planning processes, offer strategic business POVs, and ensure deliverables and expectations are not only met but exceeded.Role + Responsibilities:Serves as a senior day-to-day client contact, developing and cultivating strong relationships with the client teamOperates autonomously, owning the day-to-day direction of the social business with minimal oversightWorks within an Integrated Account Team, collaborating across strategy, design, analytics, and creative to deliver best-in-class social workPartners closely with a dedicated Project Manager, who handles day-to-day project management, timelines, and administrative systems, so you can focus on client strategy and creative qualityLeads always-on organic social programming and management, including content planning, community, and channel strategyTravels to events, to some extent, to capture content and support real-time social momentsWorks with the team to deliver strategic business POVs that further the client's businessContributes to and sells strategic concepts, drives initiatives, and represents the team and the Agency's valuesDistills and interprets client feedback and communicates next steps and deliverables to the team in a timely mannerDemonstrates micro and macro knowledge of the client's business through continuous research of the brand, its category, and competitorsMaintains a finger on the pulse of the client's brand, social presence, platform changes, cultural trends, and emerging channelsBalances short-term social deliverables with longer-term brand goals for social channelsHelps develop and review creative briefs that provide strategic insight and creative inspirationEnsures creative presentations to the client meet the highest professional standards, and presents with in-depth knowledge of why choices are being madeCollaborates with all disciplines across the agency to produce work of creative excellenceWorks with Account leads to secure and drive new initiatives for clientsProblem-solves day-to-day account issues as neededReports into an Account Director and maintains constant communication on account status, managing both up and downCommunicates the team's efforts internally and externally, and recognizes success within the team