Service Business Development Representative (BDC Rep)

Knudtsen Chevrolet - Post Falls, ID  

Pay: $17.00/hour

Knudtsen Chevrolet is seeking an Automotive Service Business Development Representative to join the Knudtsen team. Knudtsen is a family-owned and operated company that provides the community with new and used cars, a full-service body shop and service department, as well as Genuine GM Parts. At Knudtsen, we strive to be a team and truly value our relationships with each other, our customers, and the community.  

Applicants should be excited about working with people, have the desire to be an integral part of a team, and want to continue their own professional development. If this sounds like you, come join our family for a rewarding opportunity in customer service! 

Why Knudtsen?   

At Knudtsen, we are committed to our employees, customers,and the community in which we live, work, and play. We love supporting and attending local events and encourage our employees to get involved as well. Additionally, we have some great benefits:

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  Employer sponsored insurance – medical, dental, vision - for employees and dependents  

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  Life insurance plans  

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  Paid holidays  

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  Paidtime off  

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  Training assistance  

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  Employee purchase discounts  

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  401(K) Retirement Savings Plan (4% Employer Match!) 

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  Community service opportunities  

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  Fitness room  

Responsibilities  

As a Service Business Development Representative, you would serve as a front-line representative for the Service Department. You would be an integral part of creating valuable, lifelong customer relationships and would directly impact the customer experience at Knudtsen Chevrolet. Continuing product, process, and service specific training would be provided.  

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  Assist customers of overflow phone calls for the service desk and schedule appointments if needed.  

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  Promptly respond to and/or generate service leads with customer history, thus making a quality and timely response to customers via their preferred method of contact. Schedule appointments as necessary.  

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  Make outbound phone calls to confirm appointments 24 hours before the scheduled appointment, and within 24 hours of a missed appointment to reschedule.  

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  Call customers after warranty service to ensure customer satisfaction.  

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  Provide back-up to service Warranty Administrator.  

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  Other duties and projects as assigned.  

Qualifications  

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  A team player focused on providing exemplary customer service .  

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  Self-motivated and hard-working.  

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  Basic computer skills, working ability of Word, Excel, etc., and ability to learn database management software.  

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  Proficient oral and written communication skills, and the ability to read and interpret documents.  

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  Must be able to use a multi line phone.  

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  Must be able to multi task and stay organized.  

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  Have a valid driver’s license.  

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  Pass a motor vehicle report and possess a safe driving record.  

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  Pass a criminal background check, credit check, and drug test. Also subject to random drug testing at the company’s request.  

PHYSICAL DEMANDS and WORKING ENVIRONMENT  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The BDC Representatives physical requirements include:  

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  Standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day  

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  Employee is regularly required to talk and hear  

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  The employee must be able to lift or move items at least 20 pounds  

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  Vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus  

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  Must be able to work in all weather conditions  

Team Members regularly works 40 hours per week. While performing the duties of this job, the Team Member will typically be in the Service Drive seated at a desk. The employee is occasionally exposed to wet and/or humid conditions, outside weather conditions and combustibles if visiting the outside lot or the service areas. Typically, the BDC Rep will be in an office setting that can be a fast paced working environment, but typically the environment is quiet and calm. The noise level in the work environment is quiet to moderately loud. If walking through the service areas can be exposed to loud noises and dangerous work environments.  

Knudtsen Dealerships and Auto Body Shops are an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.