Community Liaison

Job Description

Job Description

We are hiring a Community Liaison for our Sierra Vista location to build partnerships and grow topline revenue.

• $55,000-$85,000 per year + Performance Bonuses
• Full benefits
• 401(k)
• Profit Sharing
• Paid Time-off (4 Weeks)
• Paid Holidays
• Company car

Right at Home of Southern Arizona was founded in 2013 and operates office locations in Tucson, Green Valley and Sierra Vista, and in Henderson, NV. Our purpose is to improve quality of life by helping people navigate the aging journey. We help veterans and older adults do the things they love to do so they can live the way they want to live.

We are all working together toward the milestone of actively serving 1,000 clients!

Our clients are veterans and older adults who wish to remain living independently at home. They often require companionship, help around the house, personal care or cognitive and dementia support. 

We are hiring a COMMUNITY LIAISON in SIERRA VISTA to create growth and opportunity. If you have experience developing relationships with community partners and increasing referral activity in the senior care space—or think you may enjoy doing this type of work—this role will be a great fit!

As a COMMUNITY LIAISON , you will love it here if you embrace the following values:

1. Team First: You are Humble, Hungry and Smart and are committed to a healthy organization above all else.
2. Level 5 Leadership: You strive to be a level 5 leader every day, embrace productive conflict and honor vulnerability.
3. Doer: You are committed and accountable—no excuses. You put first things first and magnify your role and understand that action beats perfection.
4.   Discipline: You do not want a job but rather wish to operate with freedom within a framework of responsibilities and are consistent in your effort and execution day in and day out.
5. Grow or Die: You drive for superior financial results, operational excellence and truly believe that Good is the enemy of Great.

You’ll love coming to work every day as a COMMUNITY LIAISON if you GET , WANT and have the CAPACITY to do the following things:

• Drive for growth of number of clients, weekly service hours provided and revenue.
• Overcome obstacles, generate unique approaches and constantly hunt for opportunities.
• Prioritize and segment B2B referral sources/community partners and develop relationships that generate a constant flow of high value long-term home care clients.
• Make sales and educational presentations, connect with people of varied backgrounds at all levels of senior services, health care, and professional organizations to generate referrals.

You’ll have success as a COMMUNITY LIAISON if you value clear processes and feel qualified to do the following things:

• Follow a clear outside sales process and focus sharply on results, while bring a strong strategic business sense to your work.
• Spend 90% of your time meeting with referral partners via a combination of cold calls, warm calls, and pre-set meetings.
• Keep meticulous records and urgently follow-through on action items and identified opportunities to maximize revenue growth.
• Work collaboratively with marketing, client experience and senior management to accomplish the greater good for the company, our partners and our clients.

We train our team to help them succeed and everyone on our team contributes to our success. As a COMMUNITY LIAISON you will be accountable to hit the following numbers each week:

• Number of referrals from community partners, new clients, and service hours completed.
• In-person sales calls with meaningful conversations, including spontaneous and pre-scheduled appointments.
• Securing 3P (Powerfully Productive Presentations) with referral source teams.
• Participating in networking, educational and community events.
• Leveraging relationships with sales counterparts at non-competitive companies to support each other’s efforts to drive business and penetrate referral sources more effectively.

QUALIFICATIONS & WORK SCHEDULE of a COMMUNITY LIAISON

If you have earned a  bachelor’s degree and are willing to spend at least 45-50 hours per week working learning and hitting these numbers consistently, you will be recognized and rewarded for the value you create for our team, clients and employees.

• General work hours include occasional after hours and weekend work.
• This includes sharing responsibility for after hours prospective client inquiry calls (nights, weekends, holidays) on a rotational basis with other members of the team.
• We measure and reward results over effort.

PAY & BENEFITS of the COMMUNITY LIAISON

• $55,000-$85,000 salary
• Performance bonuses
• 401k plan
• Profit sharing
• Medical, Dental, Vision, Life
• PTO
• Paid Holidays
• Company Car

Our company runs on EOS (Entrepreneurial Operating System) purely. That means as a Client Care Manager and member of this team you will have a leader who:

• Gives clear direction
• Makes sure you have the necessary tools
• Acts with the greater good in mind
• Delegates appropriately
• Takes time to truly understand your role and how you can help the company
• Makes their expectations clear
• Communicates well
• Has effective meetings
• Meets one-on-one with you quarterly or more often
• Rewards and recognizes your performance
• If you do not embrace the above values and operating principles, you will absolutely hate being part of our team right from the start, but if you are aligned with the above apply now so that we can get the conversation started.

Let’s start talking about living. Apply today to begin the conversation!