Bilingual Clinical Manager

Job Description

Job Description

About the Position

Family Planning Services of Lorain County is seeking an experienced Clinical Manager (bilingual preferred) to lead daily clinical operations and support the delivery of high-quality, compassionate, and culturally responsive patient care. The ideal candidate is fluent in English and Spanish and brings strong clinical judgment, leadership, organization, and communication skills.

·      Oversee daily clinical operations, workflow, staffing, and scheduling.

·      Supervise, support, and mentor clinical staff.

·      Coordinate patient care and help ensure quality standards are consistently maintained.

·      Develop, implement, and maintain clinical policies, procedures, and best practices.

·      Monitor staff performance, productivity, documentation, and compliance.

·      Assist with hiring, training, and onboarding clinical team members.

·      Ensure accurate and timely documentation and medical record management.

·      Communicate effectively and respectfully with patients and families.

·      Collaborate with healthcare providers, administrative staff, and organizational leadership.

·      Respond to patient concerns and help maintain a positive, respectful patient experience.

·      Ensure compliance with applicable healthcare regulations and organizational policies.

·      Support Breast and Cervical Cancer Program (BCCP) processes, laboratory logs and maintenance, and pharmacy ordering, as applicable.

·      Fluency in English (and Spanish preferred)

·      Current Certified Medical Assistant (CMA) credential.

·      Experience using electronic medical record (EMR) systems.

·      Strong leadership, communication, problem-solving, organizational, and time-management skills.

·      Ability to work effectively in a fast-paced clinical environment.

·      A compassionate, professional, dependable, and team-oriented approach.

·      Previous clinical leadership or management experience.

·      Experience with the Breast and Cervical Cancer Program (BCCP), laboratory logs, laboratory maintenance, or pharmacy ordering.

·      Competitive compensation.

·      Paid sick leave.

·      Personal time.

·      Vacation benefits after one year of employment.

·      Health insurance.

·      Retirement benefits.

·      Professional development opportunities.

·      A supportive, collaborative work environment.

Apply and include a current resume. A brief cover letter describing your clinical leadership experience and bilingual communication skills is encouraged.

Equal Opportunity Statement

Family Planning Services of Lorain County is an equal opportunity employer. We value a diverse workforce and consider qualified applicants without regard to legally protected characteristics.