Receptionist

Job Description

Job Description

Description:

POSITION: RECEPTIONIST

REPORTS TO: Front Office Supervisor / Administrator

SUMMARY: The Receptionist Position requires utilization of clinical knowledge to schedule appropriate procedures/surgeries per provider’s orders. The Receptionist must schedule procedures consistent with the patient’s diagnosis and procedure request. Also requires excellent customer service skills with patients, employees, and the public. The Receptionist must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. Individual must be organized and able to manage demanding workload with accuracy, as well as provide exceptional customer service skills to welcome, register, and take care of patients and family members after arrival.

DUTIES AND RESPONSIBILITIES:

1. Answer phone and respond accordingly.
2. Register patients and visitors as needed (includes COVID screening for patients and visitors)
3. Schedules office based vascular procedures for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code.
4. Enters notes/special instructions needed for scheduling in the electronic medical record.
5. Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider
6. Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
7. Confirms patient’s insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed.
8. Assists with ensuring patients have proper medical clearance and pre-surgical testing as needed.
9. Completes pre-procedure phone calls and confirms appointment times with patients via telephone.
10. Ensure registration packet is completed by each patient prior to pre-op. This includes the Advance Directive, Privacy, Ownership Disclosure and Rights.
11. Assists other members of the department as needed. 
12. Other duties as assigned.

JOB RELATIONSHIPS

1. Work collaboratively with the public, business staff, clinical staff and physicians.

Requirements:

EDUCATION & EXPERIENCE:

Minimum of a High School Diploma and 1-3 years of experience in healthcare scheduling, or equivalent combination of education and experience. 

Familiarity with EMR system. 

QUALIFICATIONS & REQUIREMENTS:

• Must demonstrate consistent professional conduct and meticulous attention to detail. 
• Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals. 
• Critical thinking skills and a positive attitude essential. 

PHYSICAL DEMANDS OF JOB:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. 
• Ability to work under stress, moderate to long periods of sitting, walking, standing and computer use.
• •use hands/ fingers to handle or feel objects, tools or controls 
• •reach with hands and arms
• •climb stairs, balance; stoop, kneel, bend, crouch or crawl 
• •The employee must occasionally lift and/or move up to 40 pounds. 
• •Repetitive motion of upper body required for extended use of computer. 
• •Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.