Member Services Specialist - Full-time

The City of Mont Belvieu, Texas is currently accepting applications for a Member Services Specialist in the Parks & Recreation Department. The City of Mont Belvieu is a growing community located on IH-10 east of Houston, Texas in Chambers County. Position Summary The Member Services department at Eagle Pointe Recreation Complex serves as the face of the facility and is the most critical component within the organization for serving our members and the public. The Member Services Specialist is primarily responsible for supervising and supporting the Member Services staff while performing the daily tasks required to maintain the standards of guest service for the facility. Member Services is responsible for greeting and checking‑in members and guests into the club in a courteous, efficient and encouraging manner. They will also serve as the primary outlet for member questions, concerns and complaints regarding the facility, programming, maintenance, equipment and staff, while ensuring this information is shared with the appropriate personnel. Member Services must possess strong customer service, communication and teamwork skills, and a professional demeanor. Enthusiasm and knowledge of the fitness and recreation industry are critical. This role includes membership and retail sales, online sales, rentals, reservations, knowledge of youth programs and classes, serving as a phone receptionist, and all other tasks incumbent of a customer service representative. The ideal candidate is outgoing, maintains good interpersonal relationships with guests, and has strong multi‑tasking and organizational skills. As the Member Services Specialist, you will be a model representative of the facility and ensure this same standard is upheld by the rest of the Member Services staff. Essential Duties And Responsibilities Manage the daily staffing and operation of the front desk, including scheduling, training, and working alongside staff for an efficient Member Services experience. Oversee membership maintenance by managing contract statuses, dues payments, cancellations and collections. Maintain member accounts: renewals, balances, payments, household changes, etc. Contact members and prepare reports relating to renewals, past‑due balances, program rosters, special events, etc. Manage merchandise inventory. Oversee training, scheduling and performance of part‑time Member Services staff. Work a flexible schedule, including evenings and weekends. Be encouraging and welcoming to patrons. Operate POS system and cash till. Operate and answer the phone system. Answer a variety of questions from guests and respond to member inquiries promptly. Be proficient in all pricing, programs, policies and guidelines throughout the facility. Be knowledgeable on the operation of member‑used equipment throughout the facility. Organize and maintain all front desk, retail and common space. Open and close the facility in a safe and secure manner. Memorize and enforce EPRC Rules & Policies throughout all areas of the facility. Perform routine walk‑throughs to ensure rules & policies are being met by patrons and staff. Identify, address and enforce lack of adherence to facility rules & policies. Diffuse conflicts and report inappropriate behavior or refusal to follow guidelines to the Recreation Superintendent. Perform any and all other related duties or assignments as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Education and Experience High School diploma or equivalent (GED). Valid Texas Driver License. Five (5) or more years of related experience and/or training preferred. Successful candidates must pass a pre‑employment drug screen, job‑related physical and background check. Knowledge, Skills and Abilities Serve the public and fellow employees with honesty and integrity. Knowledge of federal, state and local laws, statutes, regulations, codes and standards related to the area of responsibility. Knowledge of City policies and procedures. Communicate and interact effectively with members of the public and co‑workers. Maintain and follow proper purchasing policies. Good customer service skills. Effective oral and written communication. Use of standard office equipment and software. Exercise sound judgment in making critical decisions. Resolve customer complaints and concerns. Complete assignments accurately with attention to detail. Analyze, organize and prioritize work while meeting multiple deadlines. Process and handle confidential information with discretion. Establish and maintain effective working relationships with diverse cultural and linguistic backgrounds. Thorough knowledge of hazards, safety rules and regulations applicable to area of responsibility. Read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers and the public. Perform basic arithmetic calculations. Solve practical problems and handle a variety of concrete variables in situations with limited standardization. Interpret instructions furnished in written, oral, diagram or schedule form. Benefits Competitive salary with a progressive step plan, paid vacation and holidays, TMRS retirement, paid health and life insurance, longevity pay, and a deferred compensation plan available. EOE #J-18808-Ljbffr City of Mont Belvieu (Texas)