Tier 2 Technical Support Specialist (HealthTech / EHR Systems)

NeoWork

Tier 2 Technical Support Specialist

We are looking for a Tier 2 Technical Support Specialist with experience supporting Electronic Health Record (EHR) or Electronic Medical Record (EMR) systems. This role is ideal for someone who is highly analytical, quick to learn complex software, and comfortable troubleshooting technical issues in healthcare technology environments.

You will serve as a Tier 2 escalation point for customer support issues, helping healthcare clients resolve technical problems related to their EHR systems and integrations. The role requires strong problem-solving skills, clear communication in English, and hands-on experience working with healthcare software platforms.

Key Responsibilities

Provide Tier 2 technical support for issues escalated from Tier 1 support teams.
Troubleshoot complex issues related to EHR/EMR platforms, integrations, and user workflows.
Investigate system errors, configuration problems, and data inconsistencies within healthcare systems.
Work closely with product, engineering, and implementation teams to resolve technical issues.
Document troubleshooting steps, solutions, and knowledge base updates.
Assist customers in understanding system functionality and resolving technical concerns.

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Vacancy posted 13 hours ago

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