Production Operations Manager

Job Description

Job Description

Benefits:

• Company parties
• Competitive salary
• Free uniforms
• Health insurance
• Paid time off
• Training & development

We’re looking for a hands-on leader who thrives in a fast-moving restoration environment and wants to own the performance of an entire division.

Why this role matters
You will be the operational backbone of our Production Division — directly responsible for customer satisfaction, team performance, revenue growth, profitability, and the long-term development of our people. This is not a desk-and-email job. You’ll be in the field, on job sites, coaching your team, solving real problems, and partnering closely with ownership to shape how the business grows.

What you’ll actually do every week

• Lead, coach, and develop a team of restoration technicians and project managers — turning good performers into great ones
• Set and maintain high standards for quality, safety, documentation, and customer experience
• Create and enforce practical systems for equipment care, vehicle maintenance, consumable inventory, and job-site readiness
• Identify and fix broken or inefficient processes before they cost us time and money
• Keep open, proactive communication flowing between the field team, office, vendors, adjusters, and ownership
• Review job performance metrics with the General Manager and Owner — then turn insights into action
• Stay current on industry best practices, regulations, and certifications — and help the team level up

You’ll be successful here if you

• Have already successfully managed a field/service/production team (ideally 8+ people)
• Genuinely enjoy developing people and seeing them grow in skill and confidence
• Are comfortable being on job sites or in crawl spaces — you lead from the front when needed
• Have strong instincts for what “good” looks like in restoration work (cleaning, mitigation, reconstruction)
• Can balance getting today’s jobs done perfectly while building systems that make tomorrow easier
• Communicate clearly and directly 

Qualifications we value most

• 5+ years of business operations experience (restoration strongly preferred)
• 3+ years of direct people management experience
• Industry certifications (IICRC, RIA, etc.) are a big plus
• High School Diploma or GED required; Associate’s or Bachelor’s degree strongly preferred

Physical & practical requirements

• Able to regularly lift 50 lbs, occasionally up to 100 lbs with help
• Comfortable working at heights, in confined spaces, and in all weather conditions
• Valid driver’s license and clean driving record
• Ability to pass a background check

What we offer

• Starting pay $65,000+ (depending on experience and proven results)
• Health Insurance Partial Reimbursements if you qualify for open enrollment
• Paid industry training & certification reimbursement
• Tools, uniforms, and all necessary PPE provided
• A team-oriented, no-nonsense culture that respects hard work

This is a high-accountability, high-reward position for someone who wants real ownership of a division and the chance to make a visible impact on the business.