Customer Service Representative

Job Description

Job Description

Job Title: Customer Service Representative
Location: Mammoth Lakes, CA
Employment Type: Full-Time (40 hours)
FLSA Status: Non-Exempt

Salary Range: $18.00- $24.04 per hour (good-faith estimate upon hire)

Additional Compensation:

• This position includes eligibility for quarterly incentives and employees may be considered for annual performance-based salary increases; eligibility and amount are determined by individual performance and business needs.

Total Compensation: In addition to base pay, this position may be eligible for quarterly incentive compensation, including performance-based salary increases. Oak Valley Community Bank also offers a comprehensive benefits package that includes, medical, dental, vision, retirement savings with employer match, paid time off, and other voluntary benefits. Final compensation will be based on skills experience, and internal equity.

Oak Valley Community Bank is a trusted, full-service commercial bank serving California’s Mono county. With a strong presence in Mammoth Lakes we are committed to providing personalized banking solutions for individuals, families, and businesses.

As a three-time recipient of the Best Places to Work award, Oak Valley Community Bank fosters a supportive and inclusive workplace culture where employees thrive and grow. Our Mammoth Lakes branch exemplifies our community-first values, offering exceptional customer service and building lasting relationships with local residents and businesses.

About the Role:

The full-time Customer Service Representative (Teller ) plays a crucial role in ensuring a positive banking experience for our clients in our Mammoth Lakes branch location. This position is responsible for handling customer transactions efficiently and accurately, while also providing exceptional service that fosters customer loyalty. The representative will be the first point of contact for customers, addressing their inquiries and resolving any issues they may encounter. By maintaining a thorough understanding of our banking products and services, the teller will effectively promote offerings that meet customer needs. Ultimately, the goal of this role is to enhance customer satisfaction and contribute to the overall success of the branch.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in customer service or a related field.
• Strong numerical and cash handling skills.

Preferred Qualifications:

• Experience in the banking or financial services industry.
• Familiarity with banking software and technology.

Responsibilities:

• Process customer transactions, including deposits, withdrawals, and loan payments with accuracy and efficiency.
• Provide information about bank products and services, assisting customers in making informed decisions.
• Address customer inquiries and resolve issues in a timely and professional manner.
• Maintain compliance with banking regulations and internal policies to ensure the security of customer information.
• Collaborate with team members to achieve branch goals and enhance the overall customer experience.

Skills:

The required skills for this position include strong communication and interpersonal abilities, which are essential for building rapport with customers and addressing their needs effectively. Attention to detail is crucial when processing transactions to ensure accuracy and compliance with regulations. Problem-solving skills will be utilized daily to resolve customer inquiries and issues promptly. Additionally, proficiency in technology will aid in navigating banking software and enhancing service delivery. Preferred skills, such as bilingual communication, will further enhance the ability to serve a diverse clientele, contributing to a more inclusive banking environment.

Equal Pay & Opportunity Statement

Oak Valley Community Bank complies with the California Equal Pay Act and SB 642 requirements. Compensation decisions are based on experience, skills, and business needs, without regard to sex, gender identity, gender expression, race, or any other protected characteristic. We are an equal opportunity employer committed to diversity, equity, and inclusion.