Spa Concierge

Live Your Passion. Add Your Magic.At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.If you are an internal applicant, please log into Workday and apply for your application to be considered.Spa ConciergeSummaryThe Spa Concierge will provide spa guests with exceptional service when checking into or out of the Spa and/or making Spa reservations, in addition to promoting the retail outlets and increasing retail revenues. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.Essential FunctionsMajor areas of responsibility/management include, but are not limited to:Assist in greeting and welcoming guests to the Spa, providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable cleanliness of the Spa.Provide services to guests in a timely, courteous and proficient manner.Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the Spa.QualificationsHigh school or equivalent education requiredMinimum 2-3 years of customer service experience in a hotel or Spa environmentWorking knowledge of spa services and productsPossess basic math skills and have the ability to accurately handle billingAbility to communicate clearly and speak, read, write and understand English eloquentlyAdvanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occurPreferredPrior front desk experienceLuxury hotel experience strongly preferredBachelor's DegreePhysical RequirementsPosition requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.