Senior Association Manager

Job Description

Job Description

Direct Reports : Assistant Property Manager, Concierge, Engineers, and other staff positions as may be applicable to the property served. 

 

Indirect Reports : Multiple vendor and 3rd party service providers.

• Operation/Service coordination, including but not limited to:
  • Review maintenance service requests, and work with property engineers and vendors to prioritize and execute.
  • Review and manage all operations throughout property.
  • Review and approve bids for work in common areas by contract and 3rd party service providers. Responsible for quality of their work and projects. 
  • Carry out Board initiatives.
  • Accountable to Board to coordinate and ensure team executes on all common area space management related processes (leasing, marketing, construction, move in/out, aesthetics, cleaning, maintenance, life/safety, compliance, etc…
  • Manage all emergency events (fire, water, structural or human event).
  • Enforce compliance with governing documents, leases, declaration and bylaws.
  • Manage utility billing and energy conservation practices (if applicable)
  • Create annual business plan and deliver services to the community as outlined in the business plan
• Responsible for all financial processes – A/R, A/P, and financial reporting, including but not limited to:
  • Responsible for all revenue targets.
  • Responsible for expense control within budget parameters
  • Assume accountability for 100% dues/fee collections each month.
  • Assess and collect all fines, late fees, damage assessments, security deposits/returns, utility deposits/returns, concessions, and miscellaneous income.
  • Manage vendor billing and accounts payable.
  • Responsible for cash flow management and accounts receivable at one or more properties.
  • Create and adhere to an annual operating budget.
  • Ensure financial compliance with all governing documents, leases and state commissions on an annual basis.
  • Responsible for all financial reporting.
• Deliver excellent customer service through the following:
  • Serve as an escalation point for residents and Board.
  • Proactively communicate with residents and with Board on appropriate property related matters including weekly Board update using the HomeOwners Advantage template
  • Meet with the Board on a regular/monthly basis or on a mutually agreed upon schedule.
  • Meet with committees on a regular basis as mutually agreed upon.
  • Respond/acknowledge all resident communications within 24-hour period.
• Responsible for leadership and people development by:
  • Management and scheduling of direct reports.
  • Developing and delivering objectives and performance appraisals of direct reports.
  • Establishing performance metrics for each property.
  • Initiating and completing the hiring process as required.