Assistant Facilities Manager

About Us Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions. We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact. Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture. Location USA Atlanta GA About The Role In this role, you will support the day-to-day operations of corporate facilities across the NAM region by ensuring a safe, efficient, and professional workplace environment. This role provides operational, administrative, and facilities coordination support to the Facilities Management (FM) team, vendors, property management, and internal stakeholders. The position requires strong organizational skills, attention to detail, customer service excellence, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities Facilities Operations & Administration Provide administrative and operational support to the Facilities Management team and broader client operations. Support daily facilities functions to ensure efficient building operations and service delivery. Coordinate and monitor facility-related work orders, maintenance requests, and building tickets through internal systems. Manage and maintain facilities management platforms, including space management and electronic facilities tools. Assist with day-to-day building operations and support site initiatives as required. Conduct regular site walkthroughs with leadership to identify operational or safety concerns. Collaborate with the Head of Real Estate & Facilities Management (REFM) on facility-related matters and special projects. Vendor & Contractor Management Coordinate and oversee subcontractors and service providers, including cleaning, HVAC, security, shipping, and maintenance vendors. Manage relationships with local and non-local suppliers to ensure service quality and compliance with contractual expectations. Create and process purchase orders and assist with budget tracking and expense coordination. Support quarterly security spend reporting and facilities-related financial administration. Mailroom, Shipping & Logistics Oversee mailroom operations, shipping, and receiving activities, including USPS, UPS, and FedEx services. Coordinate incoming and outgoing deliveries and maintain organized shipping processes. Support records management activities, including Iron Mountain coordination. Security & Access Control Administer access control systems, building access requests, and parking pass management. Support physical security operations, camera systems, and security reporting requirements. Assist with physical security audits and compliance initiatives across the NAM region. Generate and maintain monthly access reports and security documentation. Health, Safety & Compliance Serve as the Health & Safety (H&S) Single Point of Contact (SPOC) for NAM operations. Support health and safety programs, meetings, inspections, and compliance activities.Participate in regional and corporate H&S meetings and communications. Act as Fire Warden and support emergency preparedness and response procedures. Promote workplace safety standards and ensure compliance with company and regulatory requirements. Workplace & Client Services Maintain a high level of customer service and foster positive working relationships with employees, vendors, and stakeholders. Support workplace experience initiatives, employee activities, and committee participation. Coordinate copier management and provide basic support for facilities‑related equipment. Assist with local IT room equipment coordination as needed. Provide backup support for reception, breakroom operations, coffee services, rent payments, and other office support functions. About You The ideal candidate will have: Experience in facilities coordination, office administration, workplace operations, or a related field. Strong organizational, multitasking, and problem‑solving skills. Excellent communication and interpersonal abilities. Experience working with vendors, contractors, and property management teams. Knowledge of health & safety procedures and workplace compliance practices. Proficiency with facilities management systems, work order platforms, and Microsoft Office applications. Ability to work independently while maintaining a collaborative, team‑oriented approach. Strong attention to detail and commitment to operational excellence. Core Competencies Customer service orientation Vendor coordination and relationship management Facilities operations support Safety and compliance awareness Communication and collaboration Initiative and accountability Adaptability and flexibility Time management and organization Diversity Statement We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally. Our aim is to help identify and acknowledge individual needs that may impact work‑life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity. Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact View email address on click.appcast.io to speak to a member of our team. #J-18808-Ljbffr