Clinic Office Team Lead - FT - Days - DHR PM&R Harlingen

DHR Health - US:TX:Harlingen - Days

Summary:

MISSION STATEMENT:


Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.


VISION:


Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.


POSITION SUMMARY:


Perform selected administrative/clerical duties that assist in the delivery of overall patient care and customer satisfaction under the direction of the office manager.


POSITION EDUCATION/ QUALIFICATIONS :
• High School/GED preferred
• Three (3) years of supervisory experience in a medical practice
• Excellent customer service skills.
• Ability to work with patients in a busy practice
• Computer skills required with knowledge of Microsoft Office suite, Internet, and practice mgmt software
• Good written and verbal communication skills required
• Requires reasoning ability, good independent judgment and organizational skills
• Must project a professional image and be able to work with frequent interruptions
• Bilingual - English/Spanish - required


JOB KNOWLEDGE/EXPERIENCE :
• Three (3) years experience in a physician office is most desirable
• Strong knowledge of medical terminology, in house procedures, and overall office procedures
• Excellent interpersonal skills and must be able to be sensitive to cultural and bilingual issues
• Organizational skills are necessary
• Previous EMR experience preferred.


Responsibilities:

POSITION RESPONSIBILITIES:
• Monitor scheduling of patients to ensure smooth workflow with physicians/providers in the clinic on a daily basis
• Greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service
• Monitor scheduling of MOS staff to ensure smooth workflow with patients and physicians/providers in the clinic on a daily basis, making the best use of clinic and provider time.
• Monitor patient clinic flow daily keeping MOS's on task to ensure patient satisfaction
• Ensure supplies are ordered
• Respect and maintain privacy and dignity of patients; assure confidentiality at all times
• Route faxes/scanned documents that come to the fax machine/computer to the appropriate account in the EMR or patient chart as needed
• Schedule, reschedule, confirm, or cancel patient appointments as needed
• Request medical records from referring MD's as needed
• Call patients who were "no shows" or who cancelled their appointments to reschedule, as needed
• Flexibility to work different work schedules and locations as needed by MD
• Monitor schedule of physicians and practitioners making sure patients are notified appropriately
• Serves as a daily resource for all questions from providers and management staff.
• Appropriately monitors and verify benefits on all accounts requiring referrals on a daily basis
• Handles calls and questions from patients, physicians, ins. carriers and ancillary providers with questions concerning referrals
• Ensures referral/pre-authorization/pre-certification requirements have been met in a timely manner
• Verifies that the appropriate insurance carrier is assigned to the account and notes changes for reception staff for correction
• Reviews physician order for appropriate patient status (Inpatient/Outpatient) before verifying coverage for procedure for insurance purposes
• Enter appropriate notes in the patient accounting system by documenting clearly and concisely all patient benefit information
• Acquires prior authorizations for medications with insurance carriers and pharmacies for clinic patients
• Uses knowledge of procedures to review and coordinate the correct diagnosis with procedures for each patient referral received
• Faxing of authorizations to insurance carriers, pharmacies and MD offices, etc. to ensure continuation of care to other services for clinic patients
• Medical records release of information for patients as needed
• Report any/all equipment failures to the Office Manager
• May require occasional traveling
• Other duties as assigned


LINES OF RESPONSIBILITIES:


(Chain-of-command) Office Manager 2. Director DHR Health Clinics 3. Chief Ambulatory Officer


Other information:

CUSTOMER SERVICE:

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.

AGE SPECIFIC :

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirement relative to his or her age.


AMERICANS WITH DISABILITIES ACT: (ADA) :


A. Essential Duties : Indicated by bold print within performance standards, preceding individual numbered criteria.

The following table provides physical requirements that will be associated with, but not limited to, this position:

Light/moderate lifting up to 20 lbs, from the floor to shoulder height.


Yes

Kneeling

Yes

Must be able to assist other employees with lifting more than 20 lbs.

Yes

Walking

Yes

Light/moderate carrying up to 20 lbs.

Yes

Standing/Squatting

Yes

Straight pulling

Yes

Sitting

Yes

Pulling hand over hand

Yes

Pushing

Yes

Repeated bending

Yes

Stooping/Bending

Yes

Reaching above shoulder

Yes

Climbing Stairs

Yes

Simple grasping

Yes

Climbing Ladders

No

Dual simultaneous grasping

Yes

Depth Perceptions needed

Yes

Ability to see

Yes

Identify Colors

Yes

Operating office equipment

Yes

Twisting

Yes

Operating mechanical equipment

Yes

Crawling

No

Ability to read and write

Yes

Ability to Count

Yes

Ability to hear verbal communication without aid

Yes

Operating Personal Vehicle

Yes

Ability to comprehend written/verbal communication

Yes

Other: Ability to deal with stress

Yes

OSHA Category

III

B. Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.


C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.


D. Aptitudes: HIGH 1 2 3 4 5 6 LOW

Intelligence: General learning ability: The ability to "catch on" or understand instructions and underlying principles. Ability to reason and make judgments. 3


Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3

Numerical: Ability to perform arithmetic operations quickly and accurately. 2

Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to "visualize" objects or two or three dimensions, or to think visually of geometric forms. 2

Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3

Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2

Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3

Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3

Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3

Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3

Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3

I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.


If applicable ____________ certification will be completed within _________ time frame of hire/transfer date.

Employee Signature: ________________________________ Date: ____________________

Transfer/Hire Date Effective: ________________________.