Client Solutions Lead

Job Description

Job Description

Company Overview:

Strive Pharmacy is a personalized compounding pharmacy built on a simple conviction: medicine should fit the patient, not the other way around. We started Strive because we believed the pharmaceutical industry was overdue for a more human approach—one that prioritizes individualized care, clinical nuance, and genuine partnership with patients and providers.

Compounding gives us the tools to do that. Every formulation we prepare is built to the specific needs of a specific person, and every interaction we have is guided by that same commitment to personalized care.

We're growing, and we're looking for people who share that conviction. If you're ready to be part of a pharmacy that takes the work seriously and the people even more seriously, we'd like to meet you.

Mission:

Strive exists to disrupt an industry long overdue for a more personal approach to care. We put the human element at the center of everything: every formulation, every patient interaction, every provider partnership. We're not just a compounding pharmacy. We're a team on a mission to change what personalized healthcare looks and feels like.

*Eligible for AZ Pharmacists only*

Position Type: Onsite - Mesa, AZ

Hours: Monday - Friday; 9:00am - 5:30pm

We're seeking a cross-functional professional to support our technical implementation team. This role combines technical expertise, clinical understanding, and project coordination to manage client onboarding, standardize pharmacy product workflows, and ensure system readiness. Ideal candidates will have experience with pharmacy management systems (PMS), strong communication and documentation skills, and the ability to manage multiple client-facing projects simultaneously.

• Integration & Client Readiness:
  • Serve as the technical and workflow liaison during client onboarding and configuration
  • Initiate and coordinate "Fast Track" implementation prep for new clinics, including clinical template management
  • Manage multiple integration projects simultaneously, maintaining clear communication and timelines
  • Support cross-functional communication between product, clinical, support, and integration teams
  • Lead communication with our PMS support teams to request integration credentials and configure webhooks
• Product Standardization & Testing:
  • Review pharmacy orders in sandbox environments to ensure accuracy and workflow alignment
  • Test and validate pharmacy orders in production systems for consistency and product readiness
  • Perform regular audits of pharmacy orders to ensure compliance with system standards and clinical expectations
• System Configuration & Technical Tasks:
  • Add new products and templates into the PMS in collaboration with the pharmacy product team
  • Test and validate webhook integrations to ensure reliable communication with external systems and PMS platforms
  • Monitor system behavior and escalate integration issues or configuration gaps as needed
• Documentation & Communication:
  • Write and maintain technical SOPs and documentation for client-facing processes and internal workflows
  • Communicate changes in pharmacy product capabilities and integration steps clearly and effectively
  • Collaborate with product managers and L&D to ensure updates are incorporated into training and knowledge systems

• 3–5 years of experience in pharmacy technology, healthcare SaaS, or clinical systems integration
• Working knowledge of multiple PMS platforms (e.g., QS/1, PioneerRx, Liberty, McKesson EnterpriseRx, etc.), familiarity with LifeFile is preferred
• Strong technical writing skills (SOPs, product changes, client documentation)
• Proficiency with Microsoft Office (especially Excel, Word, PowerPoint)
• Experience managing multiple client projects or integrations simultaneously
• Strong interpersonal and communication skills—comfortable with both technical teams and client stakeholders

Preferred Qualifications:

• RPh with 2-3 years of experience
• Familiarity with HL7, NCPDP, webhook APIs, or EHR/EMR integrations
• Experience in pharmacy operations or clinical informatics
• Hands-on experience with tools like HubSpot, Slack, or similar
• Understanding of pharmacy order workflows and medication dispensing standards

• Analytical and thorough—you notice inconsistencies and fix them before they become problems
• Client-focused—you understand pharmacy workflows and speak the language of healthcare users
• A bridge-builder—able to translate between clinical, technical, and business teams
• Process-minded—you're excited to document and improve repeatable, scalable workflows

Work Environment:

This position is primarily based in an onsite work environment. The role requires regular periods of sitting, standing, and computer use, with occasional lifting as needed. Reasonable accommodations may be made for individuals with disabilities.

Join Us in Making an Impact:

At Strive, the work is real and the impact is direct. Every role here contributes to a patient experience that's more personal, more attentive, and more human than what most people have come to expect from a pharmacy. Apply today and help us raise the bar.

Benefits/ Perks:

Strive Pharmacy offers a comprehensive benefits package, including:

• Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date
• Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider
• Paid time off
• Sick time
• FSA and HSA options
• Parental leave
• 401(k) with employer matching
• Life insurance
• Vision and dental insurance
• Veterinary insurance

Culture:

Culture isn't an afterthought at Strive. It's something we actively build. At our Gilbert, Arizona location, that looks like Food Truck Fridays and Casual Fridays. Company-wide, we also celebrate throughout the year with holiday potlucks and seasonal gatherings. We're committed to supporting the personal and professional growth of every employee, inside and outside the workplace.

EEO:

Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.

Disclaimer*** Please do not call the pharmacy location with questions about your application or interview. A talent acquisition partner will reach out to you.