Facilities Manager

Manager, Facilities Operations

The Manager, Facilities Operations provides senior operational leadership for the Facilities Management function, executing enterprise facilities strategy across a large, geographically dispersed retail portfolio of 4,000+ locations. This role leads a team of Facilities Coordinators and Senior Coordinators and is accountable for day-to-day facilities operations, preventive and reactive maintenance programs, vendor performance, and continuous process improvement.

The Manager owns operational (OPEX) and capital (CAPEX) budgets within approved enterprise plans, drives cost-effective solutions across the portfolio, and serves as a trusted operational subject matter expert, advising Facilities leadership on best practices, building systems, and industry trends. This role partners closely with Real Estate, Construction, Finance, Procurement, Store Operations, and external service providers to ensure safe, compliant, and well-maintained facilities that support business performance.

Leadership & Team Management

• Provide leadership, coaching, and direction to a team of Facilities Coordinators and Senior Coordinators supporting a large, multi-site retail footprint.
• Build a high-performing, engaged team through ongoing development, performance management, and succession planning.
• Make effective staffing decisions, including hiring, onboarding, training, and disciplinary actions as needed.
• Challenge and inspire team members to deliver results aligned with organizational goals and service expectations.

Facilities Operations & Subject Matter Expertise

• Serve as a facilities management subject matter expert, maintaining deep knowledge of building systems—including HVAC, electrical, plumbing, roofing, structural, lighting, signage, and energy management—to support consistent execution and informed decision making.
• Develop, implement, and continuously refine preventive maintenance, repair, and replacement strategies to optimize asset life-cycle performance.
• Stay current on industry trends, emerging technologies, regulatory requirements, and best-in-class practices, translating insights into operational improvements and recommendations for Facilities leadership.

Financial & Budgetary Ownership

• Own and manage OPEX and CAPEX budgets for facilities maintenance and capital projects, ensuring spend aligns with enterprise priorities, capital plans, and financial guardrails.
• Develop annual budgets, forecasts, and financial plans; monitor performance; and provide accurate reporting and variance analysis.
• Identify and execute cost-saving opportunities within established service standards and risk tolerance while maintaining service quality, compliance, and operational reliability.

Vendor & Contract Management

• Select, negotiate, and manage service provider contracts to ensure high performance, cost effectiveness, and service level compliance.
• Establish vendor performance standards, scorecarding, and accountability measures.
• Partner with Procurement and Legal to support contract negotiations and renewals.

Strategy, Process Improvement & Systems

• Execute and maintain policies, procedures, and standards established by enterprise Facilities leadership to ensure efficient and consistent facilities operations.
• Implement and track benchmarks for call management, response times, service quality, and cost performance.
• Lead continuous improvement initiatives within defined operating models, focused on process efficiency, technology enablement, and customer experience.
• Oversee facilities management systems and software, including vendor management, work order processes, reporting, and analytics.

Cross-Functional Partnership

• Partner with internal stakeholders including Real Estate, Store Operations, Construction, Finance, IT, Risk Management, and Executive Leadership.
• Represent Facilities Management operational priorities and initiatives across the organization, escalating risks and strategic considerations as appropriate.
• Communicate effectively with cross-functional partners and Facilities leadership, providing operational insights, recommendations, and data-driven support.

Qualifications:

• Strong functional and technical knowledge of facilities management, building systems, and retail operations, preferably in multi-site or retail portfolios.
• Proven leadership and people-development skills supporting teams across multiple remote locations.
• Demonstrated expertise in project management, capital planning, vendor management, and contract negotiation.
• Excellent communication, presentation, and negotiation skills with the ability to influence at all levels, including executive leadership.
• Strong problem-solving and decision-making skills in complex, fast-paced operational environments.
• Solid financial acumen, including budgeting, forecasting, and basic financial analysis.
• Proficiency in MS Office applications and facilities/maintenance management systems.
• Ability to build and maintain productive working relationships internally and within the retail facilities industry network.

Certifications, Experience, and Education:

• Certifications: Facilities Management, Project Management, or related professional certifications (e.g., IFMA, BOMA, PMP) are a plus.
• Experience:
• 7+ years of progressive experience in facilities management supporting multi-site or retail portfolios.
• Minimum of 5 years of people leadership experience managing teams and vendors.
• Education: Bachelor's Degree required, or equivalent combination of education and experience. Preferred fields of study: Business Administration, Facilities Management, Engineering, Construction Management, Operations Management, or related discipline.

Location & Work Availability:

This position is Hybrid (4 days in office, 1 day remote), based at our corporate headquarters in Raleigh, North Carolina.