Project Manager

ActioNet has an opportunity for a Project Manager requiring a Public Trust clearance in the Washington D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the main Point of Contact (POC) for the contract's IT support services and deliverables. In this role, you will ensure cohesiveness between all Tiers, develop, and execute process improvements, and ensure high levels of customer satisfaction. The right candidate will work well with a team, exhibit excellent customer service skills, be self‑motivated, and seek ways to improve the environment. Salary 130-200K Duties and Responsibilities: Provides leadership and direction for Project and Program management staff, providing client and project management support, leading to high-quality client delivery Have full authority to act on behalf of the contract on all contract matters relating to the daily operation of this contract Provide oversight and supervision of all contractor personnel assigned to this contract Ensure adequate personnel are available to provide the IT support services as specified in the task order(s) Ensures that projects adhere to ActioNet’s Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status Ensures that risks and issues identified are driven to closure. Serves as an initial escalation point for issues escalated from the project teams Implements cross-project/cross-organization reporting. Develops standards and drives implementation of consistent project-level reporting among PMs. Strategically work together with cross-functional teams to provide innovative, customer-focused experiences Basic Qualifications (required): Eight (8) or more years as a Program/Project Manager for the Federal Government Five (5) or more years managing and leading large Enterprise Service Desk teams utilizing ITIL and Agile methodologies PMP certification Managed a team of over 30+ IT professionals Good interpersonal, Problem-solving, and Time management skills Strong management skills to manage resources and day-to-day processes Demonstrated experience in full development life cycle development standards and best practices for quality assurance Strong attention to detail, organizational skills, and a commitment to quality Ability to work independently and collaboratively within cross-functional teams Preferred: Bachelor’s degree in computer science/information systems ITIL 4 Certification Help Desk Institute (HDI) Certification - Support Center Manager ServiceNow certification ActioNet is an equal‑opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. *Direct Applicants, only. No Agencies, No third‑party recruiters, please* #J-18808-Ljbffr ActioNet