Member Experience & Sales Lead- Bear Glasgow YMCA Family Location

Job Description Overview Our Promise: ensure every youth and teen we serve is on a pathway to success; improve the health and wellbeing of every individual and family we serve; unite communities and inspire service to others. Benefits & Perks Full benefits package including Dental, Vision & Health Insurance Generous PTO vacation, 12 paid holidays, and sick leave Free Nationwide Y Membership for your household 12% Employer-Funded Retirement Plan upon meeting eligibility Learning and development workshops Career advancement opportunities Staff discounts on programs and services Hourly Rate: $15.50‑$23.29 (final compensation based on skills, qualifications, and experience). Essential Responsibilities Champion the YMCA of Delaware brand; drive the membership experience from transactional to transformational across all levels of staff and departments. Drive sales training conversations with staff and consistently focus on closing membership sales through excellent tours and value‑driven conversations. Develop and deliver training on YMCA products and services. Develop strategies to motivate staff and achieve sales and retention goals. Implement Welcome Center procedures. Deliver outstanding tours, track tours, schedule fitness orientations and onboarding for new members. Represent the YMCA at community outreach events (may include nights and weekends). Minimum Qualifications Strong interpersonal and communication skills to serve a diverse community. High School Diploma or equivalent. Two (2) years of sales, customer service and/or related experience. Strong customer service orientation. Must be able to work occasional evenings and weekends. Preferred Qualifications Multi‑Lingual. Equal Opportunity Employer Statement The YMCA of Delaware is an equal opportunity employer. The Y maintains a work environment in which staff are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and staff without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision. #J-18808-Ljbffr Mary Dickson