Account Manager I

Join Uha's TeamWe focus on your health and pay 100% for your family's medical insurance and provide 20 days of paid personal time off during your first year!Account Manager I (Client Relations Consultant I)Primary Purpose: The Client Relations Consultant I is responsible for managing and retaining assigned employer group clients through proactive servicing, renewal planning, and solution-based support. This role serves as a trusted advisor to employer groups and brokers by providing consultative guidance, explaining renewal outcomes and plan performance, and helping clients navigate benefit and coverage decisions while maintaining strong client relationships.Key Responsibilities:Serve as the primary contact for assigned employer groups and broker partnersBuild and maintain strong client relationships through proactive support and communicationLead renewal discussions and explain premium changes, utilization trends, and plan performancePartner with Underwriting to review and communicate renewal data and cost driversRecommend plan options and solutions that align with client needs and business goalsResolve escalated client and broker concerns through cross-functional collaborationCoordinate onboarding and account changes for employer groupsMaintain accurate documentation in Salesforce and internal systemsEnsure compliance with HIPAA, ACA, and company policiesParticipate in open enrollment meetings, presentations, and departmental initiativesRequired Qualifications:Bachelor's degree or equivalent relevant work experienceMinimum three (3) years of customer service, account management, client relations, or sales experienceStrong communication, presentation, and relationship-building skillsStrong analytical, problem-solving, and organizational abilitiesAbility to manage multiple priorities and work under deadlinesProficiency in Microsoft Office programs, including Excel, Word, Outlook, and PowerPointValid driver's license and proof of automobile insurance requiredPreferred Qualifications:Experience in healthcare, insurance, account management, or employer group servicingExperience presenting to clients or leading consultative discussionsKnowledge of healthcare benefits, renewals, and underwriting conceptsWorking Conditions:Requires on-site and virtual meetings at broker and/or client officesRequires travel by airplane to neighboring islands and by automobileThis position is work from officeCompetitive compensation & excellent benefits offered