Residential Life Liaison

Job Description

Company Description Washington Intern Student Housing (WISH) is a leading provider of intern housing and residential life services in Washington, D.C., offering fully furnished row houses, townhomes, and apartments in active student communities. WISH partners with colleges and universities nationwide to support students completing internships in the nation’s capital, providing an affordable and convenient housing option every semester. Through its Washington Intern Study Experience (WiSE) program, WISH integrates academic credit, internship experience, networking, and a supportive intern-focused community. Interns benefit from free weekly activities, speaker events, and tours, as well as access to a national alumni network of more than 30,000 former students who offer mentoring and local insight. WISH is committed to creating a safe, engaging environment where interns can grow personally and professionally during their time in Washington, D.C.

Role Description The Residential Life Liaison is a full-time, on-site role based in Washington, D.C., responsible for supporting a positive residential experience for student interns living in WISH properties. This role coordinates and communicates with residents regarding housing policies, community standards, and program offerings, while serving as a first point of contact for questions and concerns. Responsible for assisting office staff in all areas, and for providing general administrative office support. Job requires excellent organizational and communication skills, both written and verbal, and the ability to maintain a variety of data and conduct multiple interrelated tasks. Bookkeeping or accounting experience preferred.

Responsibilities

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• Conduct property inspections regularly to ensure properties are maintained, clean, safe, and stocked with adequate supplies and furnishings.
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• Prepare inspection reports.
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• Review and track all maintenance requests from the maintenance system and other sources daily.
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• Ensure timely and professional responses to maintenance service and supply requests.
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• Follow up with residents on the status of reported maintenance requests.
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• Maintain communications with all office staff daily.
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• Schedule repair technicians as identified through property inspections.
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• Assist in documenting property improvement logs and projects, preventive maintenance logs, and equipment and supply purchases.
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• Keep the Director of Housing and Property Operations abreast of property maintenance needs as they arise.
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• Prepare, post, and send notices and remove outdated notices as needed.
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• Ensure that all work areas are maintained as safe, clean work areas.
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• Ensure properties have adequate supplies and furnishings.
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• Maintain inventory lists of furnishings and supplies.
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• Maintain organized key closets and storage areas.
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• Stock and prepare properties for move-in.
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• Assist with the check-in and check-out process for residents.
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• Provide residents with information on submitting maintenance requests and assist with lockouts.
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• Work with staff in seeking ways to eliminate waste and inefficiency throughout the company.
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• Handle emergency maintenance phone calls and assist residents with maintenance emergencies as needed.
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• Ensure that hallways, meeting rooms, and common areas are kept orderly.
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• Schedule cleaning services as needed.
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• Assist in landscape maintenance, including watering, trimming, mulching, weeding, and general upkeep of property exteriors.
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• Be the initial contact for individual students seeking information and applying to WISH.
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• Respond to and actively follow up on housing inquiries.
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• Follow up on and log leads for housing and placement opportunities.
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• Collect and track payments for security deposits, processing fees, and rental fees.
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• Assign housing placements for programs and individual residents with the Director of Program Partnerships.
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• Maintain the housing spreadsheet, including all categories, including student and internship information and payment allocations.
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• Assist with the application and payment collection process.
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• Produce sales reports and projections.
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• Recommend to management incentives to be offered per semester to increase bookings.
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• Communicate with management regarding properties with vacancies.
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• Identify new opportunities for WISH housing and WISH intern placement services.
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• Maintain and update the Congressional database by calling all Congressional offices regularly.
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• Maintain, order, and stock office supplies.
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• Oversee incoming and outgoing mail scanning and distribution to the Accountant, CEO, and other staff members.
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• Be a point of contact for main office vendors for office equipment, phone equipment, and other office needs.
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• Assist with check-in and check-out processes and procedures.
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• Represent the company at universities, organizations, foundations, trade associations, events, fairs, conferences, and expositions.
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• Assist in resolving resident conflicts, including communicating with complainants until the issues are resolved.
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• Issue rule violations and warning or probation memos as needed.
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• Travel may be required.
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