Front Desk Representative

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Benefits/Perks

Competitive salary

Great work-life balance

Paid time off

Job Summary

We are seeking a friendly and service-oriented Front Desk Representative to join the team at our thriving clinic. Under the supervision of management, the front desk coordinator is the first point of phone and in-person customer service contact for our patients, patient family members, physicians, payers and various other external customers through offering customer service, communications, and appropriate distribution of phone calls and messages while managing in-person visits. The front desk coordinator may perform a variety of duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility and coordination of benefits, taking complete and accurate messages and scheduling mutually acceptable appointment times utilizing electronic practice management systems. The front desk coordinator may perform other clerical duties in support of clinic staff in the daily operation of clinic related goals, benchmarks, and quality care initiatives per organizational guidelines. Provides excellent patient customer service daily.

Responsibilities

Greet customers as they arrive and provide an excellent customer experience

Answer phone calls and schedule appointments

Verify Insurance is current

Assist clients with paperwork, including consent forms

Maintain a clean and inviting environment

Provide general customer service and attend to the needs of customers throughout their services

Excellent communication skills with a commitment to customer service

Strong work ethic and positive attitude

Knowledge of commercial, government, private, and workers' compensation payers

Ability to read, understand, and follow oral and written instructions.

Familiarity with an electronic practice management system is preferred

Experience handling multiple phone lines

Demonstrates interpersonal skills and the ability to work effectively with internal staff and external business associates in a wide variety of business transactions, providing superior customer service.

Demonstrates good verbal and written communication skills to document and report clearly and concisely; conveys instructions, directions, and information appropriately and professionally.

Knowledge of Medical Terminology preferred

Knowledge of general office systems, including telephone systems, Microsoft Products (MS Outlook, Meister, MS Teams, G-Suite, Email, Word), copier, fax, scanner, and computer.

Qualifications

Three or more years of healthcare related experience as a receptionist or similar role

High School Diploma or GED equivalent

Bilingual preferred

Orthopedic Spine front desk/reception experience preferred