Senior Recruitment Manager-Client Services

AI is reshaping hiring. Make it inclusive. The Superworker organization: AI goes enterprise What does Josh Bersin see coming next for HR? Explore his 2026 imperatives and how AI is reshaping talent and enterprise performance. The Superworker organization: AI goes enterprise What does Josh Bersin see coming next for HR? Explore his 2026 imperatives and how AI is reshaping talent and enterprise performance. The Superworker organization: AI goes enterprise What does Josh Bersin see coming next for HR? Explore his 2026 imperatives and how AI is reshaping talent and enterprise performance. The Superworker organization: AI goes enterprise What does Josh Bersin see coming next for HR? Explore his 2026 imperatives and how AI is reshaping talent and enterprise performance. Senior Recruitment Manager-Client Services Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work. We work with leading organisations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact. At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking. We are currently hiring a Senior Manager- Client Services to support our client in the Aviation industry. The Role We recognize that great talent isn’t defined by titles but by skills and mindset. The Senior Manager-Client Services is accountable for operational delivery, budget management, internal relationship management and leadership of a large team that would typically be comprised of multiple operational Delivery (recruitment / sourcing) teams. Drive the achievement of all contractually agreed quality thresholds, KPIs and client satisfaction targets. They will create the people strategy for their portfolio and drive the achievement of client fulfilment strategy and all contractually agreed sourcing-led performance measures. Working as a trusted partner with Client Partnering leadership team, they will act as a point of contact and escalation point for senior internal/external stakeholders, where required. This is a hybrid role working 3-5 days onsite at the client’s office in Atlanta, Georgia. What you’ll be doing People Leading, coaching, and developing a combined recruiting and sourcing team with a clear focus on tangible outcomes, talent development and provision of destination career pathways Ensuring cascade of functional objectives, goals, strategic and commercial updates to the team. Conducting Team 121's, Coaching and Development Sessions and skip level meeting as required. Lead account team meetings & engagement activity as appropriate. Input into and conduct Talent Review Meetings each Quarter with a focus on talent development and mobility across broader portfolio & function Leading the performance management process outcome setting, mid-year and end of year reviews across the team / account. Continued focus on ensuring delivery against agreed outputs and development plans in place. Delivery, Performance, Commercial and Finance Deliver fulfilment plan. Understand business demand and outlook and manage resources and team structure in line with approved service delivery locations and broader AMS location strategy. Activity includes reviews of account structures ensuring they're in line with budget and executing location strategy moves as required Execute and embed key changes driven by Strategy team relating to innovation, Continuous improvement, transformation, or changes to ways of working across client account or portfolio Review health of an account. Including people capability, KPI, SLA, Holiday, Sickness, Stakeholder Analyses, Location strategy, Customer Experience, People Engagement -development of a CI roadmap to share with strategy colleagues Through others, lead and drive the team to ensure that productivity, account profitability and customer satisfaction are delivered in line with agreed commercials Develop targets, budgets, and SLAs (e.g., around: effectiveness, timeliness, candidate quality, delivery of recruitment services & customer satisfaction) with support of COD /functional management and lead the team to deliver against them Validate all management reporting and monitor performance against Key Performance Indicators (quantitative and qualitative) and review forecasts to identify trends and issues and use data led insights to influence account strategy Have a solutions mindset to issue resolution, supporting Managers and Team Leaders to take accountability and resolve relevant business challenges as appropriate. In partnership with Client Partnering and Business Operations, own governance, and adherence to agreed operating principles across solution with RAID log etc Alongside the client partnering team manage scope, governance, and compliance of the contract through team activity; identify and tackle scope creep Work in Partnership with the Sourcing COE to review Sourcing tools and utilisation, (including LinkedIn, Extensions, STK / AMS One adoption). Optimise Tech Stack and partner with Sourcing COE & Client Sourcing Strategy to ensure optimum tools and technology are deployed Understand broader AMS Sourcing Enablement & Client Strategy and deploy across client portfolio You’ll need to demonstrate: Demonstrated deep expertise in Talent Acquisition, with the ability to translate hiring strategies into measurable business outcomes Proven experience building, developing, and leading high-performing teams with strong data governance and accountability Advanced ability to analyze, interpret, and articulate data insights to inform decision-making and drive outcomes Demonstrated success leading continuous improvement initiatives that enhance TA effectiveness and operational performance Strong project management skills, with the ability to lead complex initiatives from planning through delivery Ability to elevate Talent Acquisition through data-led decision-making, process optimization, and stakeholder alignment Behavioural Skills Stakeholder Partnering - Proficiency level 4 Commercial Awareness - Proficiency level 4 People Performance Management - Proficiency level 4 Strategic Thinking - Proficiency level 4 Issue Resolution - Proficiency level 4 Risk Analysis and Mitigation - Proficiency level 4 Follows Processes and Guidelines - Proficiency level 4 Technical Skills Budget Management - Proficiency level 3 Recruitment Technology Literacy – End User - Proficiency level 3 Why AMS? At AMS, we come from every walk of life - and that’s what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore. We offer Growth and development focused on your strengths A team that values being Passionate, Bold, and Authentic Supportive communities such as our Employee Resource Groups (ERGs) Volunteer day - you getone additional paid day off each year to volunteerfor a cause that matters to you Benefits - Medical/Rx, Dental, Vision, Spending Accounts, Life, Disability, Voluntary Benefits, 401(k), Paid Holidays/Vacation/Sick Time, Paid Parental Leave, Performance Bonus Our statement We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic. If you require any accommodations or have any accessibility needs, please reach out via email [emailprotected] or make a member of our Talent Acquisition team aware at any time. If you’re ready to bring your skills and curiosity, click Apply and let’s explore what we can achieve together! Details Reference AMS29629 Closing 09/06/2026 Location United States, Georgia, Atlanta Schedule Full Time Business area Performance Management and Continuous Improvement Sector Retail Consumer Employment Type Permanent Apply now Share this job Signing up for a job alert is easy, fast and smart. We will let you know when jobs that fit your search criteria come up and send them to your email. 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