Lead Case Manager

About the Job

Are you a highly motivated, dependable, and experienced professional who thrives in a fast-paced healthcare environment? Join APPS Paramedical Services as a Lead Case Manager and play a critical role in delivering seamless, high-quality mobile paramedical services.

This is an exciting opportunity for a proactive, organized, and results-driven leader who takes ownership, communicates effectively, and can confidently manage multiple priorities. You'll serve as a key connection point between clients, referral partners, examiners, and our internal team-helping ensure every case is handled efficiently, accurately, and professionally.

What You'll Do:

As the central hub of our daily operations, you will:

• Lead and coordinate mobile paramedical cases from scheduling through completion, ensuring timely and efficient execution.
• Serve as the primary point of contact for clients, referral partners, examiners, and field personnel.
• Manage daily office operations, including supplies, equipment, vendors, and administrative processes.
• Monitor case status, identify potential issues or delays, and take initiative to resolve them promptly.
• Ensure all documentation, records, and case information are accurate, complete, confidential, and compliant with HIPAA and company standards.
• Manage incoming calls, emails, and other communications with professionalism, responsiveness, and exceptional customer service.
• Coordinate closely with examiners and field teams to ensure appointments and cases remain on schedule.
• Maintain accurate scheduling and documentation systems while ensuring deadlines and service expectations are consistently met.
• Support process improvements and contribute ideas that enhance efficiency, quality, and the overall client experience.
• Take ownership of assigned responsibilities and follow through reliably in a fast-paced, deadline-driven environment.

What You Bring:

We're looking for someone who is highly motivated, dependable, experienced, and committed to getting the job done right .

• Experience in healthcare case management, medical office operations, paramedical services, or a related healthcare environment.
• Demonstrated ability to take initiative, work independently, and effectively prioritize competing responsibilities.
• Strong leadership, organizational, problem-solving, and multitasking skills.
• Excellent verbal and written communication skills with a professional and service-oriented approach.
• A dependable work ethic with strong attention to detail and a commitment to accuracy.
• Ability to remain calm, organized, and solutions-focused in a fast-paced environment.
• Strong interpersonal skills and the ability to build positive relationships with clients, partners, examiners, and team members.
• Proficiency in Microsoft Office and experience with scheduling, case management, or documentation systems.
• Ability to handle confidential information with discretion and maintain HIPAA compliance.
• A Bachelor's degree in Business Administration, Healthcare Administration, or a related field is preferred; equivalent education and/or relevant professional experience will be considered.

The Ideal Candidate:

The ideal Lead Case Manager is someone who takes ownership, follows through, communicates clearly, and can be counted on when it matters most . You are organized without being rigid, proactive rather than reactive, and comfortable making decisions and solving problems independently.