Operations and Growth Associate

Job Description

Fresh Fit Consulting is a private self-pay medical practice in Little Silver, NJ. We work with patients who have been through the conventional system and still do not have answers. Our model is built on comprehensive testing, physician-guided treatment, and a high standard of patient experience at every touchpoint.

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We are a small, high-functioning team and we are looking for someone who fits that description.

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THE ROLE

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This is not a traditional medical office job. On patient days you are supporting a clinical operation and representing the practice to every person who walks through the door. On non-patient days you are planning patient operation: keeping active patients on track, re-engaging patients who have gone quiet, and building the practice's presence in ways that generate new patient interest in our specialty programs.

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We are looking for someone who sees gaps and fills them without being asked.

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WHAT YOU WILL DO

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On patient days (Monday, Wednesday, Friday) you are preparing for visits, managing devices and documents, communicating FFC's services directly to patients, and helping move them forward when the physician identifies a next step.

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On non-patient days (Tuesday) you are following up with active patients, executing re-engagement outreach, supporting administrative tasks, and building FFC's presence across digital and local channels with the goal of driving qualified interest in our programs.

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WHAT WE ARE LOOKING FOR

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You take ownership and do not wait to be told what to do next. You represent a practice and its patients at a high standard without needing a reminder. You communicate exceptionally well in person, by phone, and in writing. You are comfortable with technology and figure things out when they break. You are motivated by outcomes, not activity. Experience in healthcare, hospitality, sales, or a high-touch service environment is preferred.

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SCHEDULE AND FLEXIBILITY

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Patient days are Monday, Wednesday, and Friday, generally 9am to 5pm. Tuesday hours are 9am to 1pm during your initial 90-day onboarding period. After 90 days, Tuesday hours become flexible based on output rather than time logged.

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WHAT WE OFFER

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Salary $48,000 to $62,000 depending on experience and benefits preferences Flexible Tuesday hours after the initial onboarding period Employee and immediate family discount on FFC supplements, testing, and procedures A small team where your contribution is visible and valued Room to grow with the practice.

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PREFERRED BACKGROUND

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We are most interested in candidates who have some combination of the following. No single item is a requirement and we will always weigh real-world performance over credentials.

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A bachelor's degree or equivalent experience in a relevant field. Two or more years in healthcare, hospitality, sales, client services, or a role where you were directly accountable to the people you served. Comfort with digital tools and the ability to learn new software without hand-holding. Some experience with social media, community outreach, or building relationships on behalf of a business or organization. Genuine interest in health, performance, and what it looks like when a medical practice is done well.

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HOW TO APPLY

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Apply through LinkedIn, then complete one additional step or your application will not be considered.

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After submitting your application, call our office after 5pm any day of the week. The call will go directly to voicemail. Leave a message introducing yourself, explaining why you are interested in this role, and describing a time you had to figure something out entirely on your own when there was no one to ask. Our number is listed at ffcmed.com.

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From there, the process is a phone screen, an in-person interview at the practice, and a short take-home assignment before a final decision. We move quickly with candidates who are the right fit.