Information Technology Operations Engineer

Signature IT World Inc

Washington DC

Role- IT Operations Engineer

Location- Issaquah, WA(Hybrid)

W2 Contract

Responsibilities:

- Act as the onsite senior escalation point for infrastructure and application incidents.

- Lead technical triage on P1/P2 bridges and coordinate with client platform and application teams.

- Manage cross-tower handoffs between ITOC, NOC and SOC.

- Drive problem management, RCA and recurring-issue elimination.

- Work with client teams on alert tuning, monitoring coverage and runbook improvements.

- Act as the onsite link between the client and the offshore ITOC team.

Required skills:

- Strong Windows/Linux, virtualization and cloud experience (GCP preferred; Azure/AWS acceptable).

- Hands-on with Dynatrace, OpenText OBM, ServiceNow and PagerDuty.

- Strong incident, problem and change management.

- Excellent client-facing communication.

Preferred certifications: ITIL v4 Foundation, Dynatrace Associate/Professional, GCP Associate Cloud Engineer.

Apply

Vacancy posted 8 hours ago

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