Service Technician

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Service Technician Location: Cincinnati, OH Job Summary The Service Technician for Ingersoll Rand's Industrial Technologies and Services Division serves customers by installing, troubleshooting, repairing and maintaining all makes of rotary screw and reciprocating and/or Centac and ECC air compressors, along with additional compressed air system components. You will use precision measuring tools for diagnostic troubleshooting of compressed air equipment and have knowledge of all operations and parts manuals associated with all equipment. Responsibilities Ensure correct installation, maintenance, and field repair of the equipment at purchaser locations. Maintain up-to-date knowledge of installation and repair requirements of the equipment. Provide technical advice and training to customers, potential customers, field salesmen, and field service trainees. Diagnose problems, recommend corrective action, and submit clear, accurate records and oral reports to the manufacturing facility. Maintain a high degree of integrity in handling business affairs. Maintain proper written and oral communication skills to transfer information related to service work in a concise and logical manner. Submit detailed technical reports on each service call in a legible fashion, suitable for billing customers. Submit accurate, detailed and timely expense account records along with timecards on a weekly basis, maintaining good financial records and practices to manage company business matters, credit cards, and if required, a company car. Basic Qualifications 2-5 years of experience troubleshooting industrial/commercial mechanical systems. Experience with compressed air systems, centrifugal technologies, or solid controls is a plus. Knowledge of both rotary and centrifugal air compressors, including dryers, cooling towers, and filtration systems is encouraged. High school diploma or equivalent required. Desired degree program in Electrical/Electronic Technology or HVAC with knowledge of AC/DC circuits, wiring diagrams/schematics, motors/controls, PLCs, HVAC electricity, controls, refrigeration systems and/or refrigerant certification. Military experience and/or sufficient mechanical working experience is a plus. Valid driver’s license for a minimum of 12 months with no major or frequent traffic violations. EPA 608 /F-GAS 303/2008/CE/ISHRAE Certification Preferred. Physical Requirements Work in diverse conditions including mechanical equipment rooms, noisy operating equipment, extreme weather, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards. Regular use of hands, fingers, walking, stooping, kneeling; lifting or moving weight limits in line with safety policy. Travel & Work Arrangements/Requirements Occasional travel for training, 1-2 times per year for up to one week. Service technician in on‑call rotation with other technicians in the local area for customer emergencies in evenings or weekends. Key Competencies Operating knowledge of Microsoft Office and basic computer usage; proficiency with handheld computers (smartphone, iPad) and network basics. Customer service skills such as conflict resolution, communication, negotiation. Maintain proper business travel practices in a cost‑efficient manner. Mechanical competency to learn, diagnose, and troubleshoot compressor systems and machinery. What we Offer Ingersoll Rand offers a comprehensive benefits package including health care options (medical, prescription, dental, vision), wellness programs, life insurance, a robust 401(k) plan, paid time off, and employee stock grants. Compensation range for this role, including incentive opportunities, is $40,000 - $150,000. The range considers factors such as skills, experience, training, licensure, certifications, and business needs. #J-18808-Ljbffr Ingersoll Rand