Medical Assistant - Substance Use Services

Do Work That Matters. In a Culture That Means It.

Be part of a team that values connection, accountability, and real impact.

Why Access?

Because how we work matters just as much as what we do. At Access, our Culture Playbook isn't a poster on the wall - it's how we show up for each other and for the people we support.

You'll be part of a team that is:

• Clear about expectations
• Supportive and accountable
• Focused on outcomes that matter to people.

And committed to helping people live the healthiest and fullest lives possible - while making sure out staff can do the same.

Location: New Rochelle, NY

Pay Rate: $25.00 per hour

Hours: Monday-Friday 5:45AM-1:45PM (35 hours per week)

OVERVIEW OF PRIMARY RESPONSIBILITIES :

The Medical Assistant (MA) supports the clinical and operational functions of the Opioid Treatment Program (OTP) by assisting providers, coordinating appointments, managing specimen collection processes, maintaining inventory and medical supplies, and ensuring timely communication with laboratories and clinical staff. The MA plays a key role in supporting efficient clinic operations, regulatory compliance, and continuity of care for clients receiving services within the OTP program.

PRIMARY FUNCTIONS :

Clinical & Specimen Support

• Manage all specimen-related processes, including collection support, labeling, documentation, storage, and coordination with laboratories.
• Process and track lab orders and communicate with labs regarding results, discrepancies, and follow-up needs.
• Complete toxicology screening documentation, reporting, and tracking in accordance with program requirements.
• Perform EKGs, provide results to the physician for review, and upload/scan completed documentation into the electronic health record (EHR).

Scheduling & Client Coordination

• Schedule appointments for providers including:
• Medication management
• Psychiatric evaluations
• Physical examinations
• Injections
• Lab review appointments
• Coordinate Medical Director's calendar, including lab reviews and dose decrease scheduling.
• Conduct reminder calls to clients prior to physical exams and psychiatric evaluation appointments.
• Maintain organized provider schedules to support clinic efficiency and continuity of care.
• Maintain accurate and timely documentation related to scheduling, toxicology screenings, and specimen management.
• Support general clinic workflow and administrative functions as assigned.

Inventory & Administrative Support

• Monitor track and report medical, and program inventory for administrative ordering.
• Check expiration dates of medical supplies and notify the Program Supervisor/PSM of items requiring replacement or reorder.

QUALIFICATIONS AND ATTRIBUTES :

• High School Diploma or equivalent required; Medical Assistant certification preferred.
• Experience in behavioral health, substance use treatment, or outpatient medical settings preferred.
• Strong organizational, communication, and multitasking skills.
• Knowledge of medical terminology, laboratory processes, and electronic medical records preferred.
• Ability to maintain professionalism and confidentiality in accordance with HIPAA regulations.

EDUCATION AND EXPERIENCE :

• Medical Assistant certification required
• Minimum of 1 year experience required
• Experience with OMH and/or OASAS regulations preferred

PHYSICAL CHARACTERISTICS:

• These physical demands are representative of the physical requirements necessary for an employee to perform the job's essential functions successfully. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position, which are reviewed in each case.
• Must be capable to sit or stand in front of a computer for long periods of time
• Able to work in open space floor plan
• Must be capable to move throughout work day and follow people served throughout community
• Work alongside co-workers within 3 feet
• Must be able to move in tight spaces
• Occasional lifting of > _25+ pounds

An Equal Opportunity Employer, including disability and Veterans