CENTRAL BUSINESS OFFICE SUPERVISOR

Horizon Health is a Critical Access, Rural Health Facility comprised of 25-inpatient beds located in Paris, IL & a multitude of outpatient clinic settings including Family Practice and Specialty Clinics in Paris and surrounding cities. We have been serving residents of Edgar County since 1968 though community education, emergency services, and outpatient care. As we continue to expand our services & locations, our community has grown far beyond Paris. Our rich history and strong community support pave the way for the future of healthcare as we serve you—our family, friends, and neighbors. Position Summary: The Central Business Office (CBO) Supervisor serves as the operational leader of the organization's billing and accounts receivable functions, providing day-to-day leadership and oversight of departmental operations across all assigned care settings. This position is accountable for ensuring the department consistently achieves established performance, quality, compliance, productivity, reimbursement, and customer service expectations while supporting the organization's overall Revenue Cycle strategy. Working under the direction of the Central Business Office Manager, the Supervisor translates departmental goals and strategic priorities into daily operational execution by coordinating workflow, monitoring productivity and quality, resolving operational issues, developing staff, and ensuring departmental performance standards are consistently achieved. The Supervisor serves as the primary frontline leader for assigned staff, fostering a culture of accountability, collaboration, service excellence, continuous improvement, and operational excellence. The Supervisor provides technical leadership and operational oversight for billing, claims management, reimbursement, accounts receivable, denial management, appeals, payment variance resolution, and related billing functions. This position serves as a subject matter resource for complex billing and reimbursement issues while supporting operational continuity during periods of increased workload, staffing shortages, system changes, or organizational initiatives. The Supervisor collaborates closely with Patient Access, Patient Engagement, Coding & Revenue Integrity, Health Information Management (HIM), clinical departments, providers, Finance, Compliance, Information Technology, and external payers to promote accurate charge capture, timely reimbursement, regulatory compliance, operational efficiency, and an exceptional patient financial experience across the Revenue Cycle continuum. The Central Business Office supports billing and reimbursement activities across the organization's Critical Access Hospital (CAH), Rural Health Clinic (RHC), Hospital-Based (HB), Professional Billing (PB), Emergency Medical Services (EMS), and other applicable Revenue Cycle operations. The Supervisor is expected to maintain a working knowledge of the unique operational, reimbursement, regulatory, and compliance requirements associated with these care settings and apply that knowledge to support effective departmental operations and organizational financial performance. Essential Functions (Responsibilities/Accountabilities): Leadership at Horizon Health extends beyond managing daily operations. Revenue Cycle Supervisors are expected to lead people first and operations second, recognizing that engaged, knowledgeable, and accountable employees are the foundation of exceptional operational performance. Success is measured through employee development, operational excellence, financial performance, quality, regulatory compliance, customer service, collaboration, and continuous improvement. Supervisors are expected to model the organization's values while promoting accountability, innovation, teamwork, and exceptional service throughout the Revenue Cycle. The responsibilities outlined below represent the core leadership accountabilities of the position and are intended to support consistent operational performance, employee engagement, and achievement of the organization's strategic Revenue Cycle objectives. Department Operations The Central Business Office Supervisor is responsible for the daily operational oversight of institutional and professional billing functions across all assigned care settings. The Supervisor ensures billing operations are performed accurately, efficiently, timely, and in compliance with organizational policies, regulatory requirements, and payer expectations. Responsibilities include: Oversees daily billing operations across Critical Access Hospital (CAH), Rural Health Clinic (RHC), Hospital-Based (HB), Professional Billing (PB), Emergency Medical Services (EMS), and other assigned service lines. Coordinates daily workflow and operational priorities to ensure timely claim generation, billing, and Identifies operational barriers and implements appropriate solutions to maintain workflow continuity and departmental performance. Promotes standardized workflows and operational consistency across all billing functions. Supports departmental readiness for operational, regulatory, and organizational changes. Technical & Operational Responsibilities Provides operational oversight of billing and reimbursement activities to ensure accurate claim submission, timely reimbursement, and effective management of outstanding accounts receivable. Responsibilities include: Oversees claim generation, billing edits, claim submission, and claim status monitoring. Monitors billing work queues to ensure timely processing of held claims, billing edits, and outstanding accounts. Oversees accounts receivable follow-up activities to promote timely reimbursement and reduce outstanding balances. Ensures timely resolution of claim rejections, denials, payment variances, and reimbursement issues. Oversees appeals, corrected claims, reconsiderations, and supporting documentation in accordance with payer requirements. Monitors timely filing requirements and implements corrective actions to minimize filing risk. Oversees payment variance review, reimbursement follow-up, and account resolution activities. Supports optimization of billing workflows to improve efficiency, reduce rework, and accelerate cash collections. Compliance & Technical Oversight Ensures departmental operations comply with applicable federal, state, regulatory, payer, and organizational requirements while supporting accurate reimbursement and Revenue Cycle integrity. Responsibilities include: Ensures compliance with applicable billing regulations, payer requirements, organizational policies, and reimbursement guidelines. Maintains working knowledge of reimbursement methodologies applicable to Critical Access Hospital (CAH), Rural Health Clinic (RHC), Hospital-Based (HB), Professional Billing (PB), and Emergency Medical Services (EMS). Collaborates with Coding & Revenue Integrity to ensure claims accurately reflect coded services, documentation, and charge capture. Supports implementation of regulatory updates, payer policy changes, system enhancements, and operational improvements affecting billing operations. Participates in internal audits, quality reviews, compliance activities, and corrective action initiatives. Promotes accurate, compliant, and complete billing practices throughout the department. Cross-Functional Collaboration Collaborates with Revenue Cycle departments, clinical operations, providers, and external stakeholders to improve operational efficiency, reimbursement performance, and the patient financial experience. Responsibilities include: Partners with Patient Access, Coding & Revenue Integrity, Health Information Management (HIM), Finance, #J-18808-Ljbffr Horizon Health