Customer Support Engineer

Halogen Systems is a growing technology company headquartered in Reno, Nevada. We design and deliver advanced sensor solutions that help customers monitor, measure, and make better decisions about the systems they depend on. As we continue to grow, we are building a team of curious, hands‑on professionals who care about product quality, customer success, and continuous improvement. Position Summary We are seeking an early‑career Customer Support Engineer to join our Reno, NV team. This role is ideal for someone with 1–3 years of technical support, engineering, product support, manufacturing, quality, or other hands‑on technical experience who enjoys solving problems and working directly with customers. The Customer Support Engineer will serve as a technical bridge between Halogen’s customers and internal teams. This person will help troubleshoot customer issues, support returned product analysis, document technical findings, and help build the tools, processes, and training materials needed to support a growing customer base. This is a great opportunity for someone who can take ownership of problems, communicate clearly with both technical and non‑technical audiences, and help create better systems as Halogen continues to scale. Responsibilities Customer Technical Support - Serve as a first point of contact for customer technical inquiries by phone and email, helping diagnose application issues and walk customers through installation and troubleshooting steps. Own customer support issues from initial inquiry through resolution, coordinating with internal teams as needed to ensure timely follow‑up. Returned Product & Sensor Analysis - Receive, inspect, and support root‑cause analysis on sensors returned from the field, documenting findings and communicating trends to Engineering, Manufacturing, and Quality teams. Documentation & Case Management - Identify recurring customer issues, product concerns, or process gaps and help recommend improvements to prevent repeat problems. Maintain organized records of customer cases, RMAs, returned products, analysis results, and follow‑up actions. Knowledge Base & Training Materials - Help build and maintain internal and customer‑facing support resources, including troubleshooting guides, FAQs, installation notes, application bulletins, how‑to videos, and training materials. Cross‑Functional Collaboration - Work closely with Engineering, Manufacturing, Sales, and other internal teams to communicate customer feedback, support warranty decisions, and contribute to product and process improvements. Applications Support - Assist with sensor selection, application questions, onboarding guidance, and basic technical recommendations for new and existing customers. Process Improvement & Systems Support - Support improvements to customer support workflows, including HubSpot automation, ERP streamlining, case tracking, reporting, and other tools that help the team work more efficiently. Requirements 1–3 years of engineering, technical support, product support, manufacturing, quality, or related hands‑on technical experience. Strong analytical and problem‑solving skills with the ability to troubleshoot technical issues and follow them through to resolution. Clear, professional written and verbal communication skills, including comfort speaking with customers by phone and email. Ability to communicate technical information clearly to both technical and non‑technical audiences. Hands‑on aptitude and willingness to inspect, test, troubleshoot, and learn technical products. Strong organizational skills with the ability to manage multiple customer inquiries, returned products, documentation tasks, and follow‑up items. Comfortable learning new software tools, systems, and technical processes. Proficiency with Microsoft Office, including Word, Excel, and Outlook. Fast learner with a willingness to jump in, ask questions, take ownership, and do what is needed to get the job done. Authorized to work in the United States and able to work on‑site at Halogen’s Reno, NV facility. Preferred Qualifications Bachelor’s degree in Mechanical Engineering or a closely related engineering discipline preferred. Prior customer‑facing, technical support, product support, applications support, or field support experience. Exposure to sensors, hardware troubleshooting, product testing, manufacturing, or applications engineering. Exposure to CAD software; SolidWorks preferred. Basic understanding of statistical methods, data analysis, or reporting tools such as Excel or Python. Experience with HubSpot, ERP systems, CRM systems, or customer case tracking tools. At Halogen, your work will be visible and meaningful. This is a smaller, growing company where the right person can have a real impact on customer experience, product quality, and how the company scales. You’ll have the opportunity to work closely with Engineering, Manufacturing, Sales, and leadership to solve real customer issues, improve support processes, and help build resources that make the team stronger as the business grows. This is a great opportunity for an early‑career engineer who wants to learn the product from the ground up, gain hands‑on technical experience, and grow into a broader engineering career over time. If you are the kind of person who likes troubleshooting problems, communicating with customers, improving processes, and seeing your work make a difference, this could be a great fit. Compensation: $65,000–$85,000 annual base salary, commensurate with experience. 401(k) with profit sharing. 100% paid medical insurance. Paid time off. Professional development and growth opportunities with hands‑on mentorship from an experienced engineering team. Career growth potential into other engineering paths, including Applications, Field, Design, Manufacturing, or Test Engineering. This role is based on‑site at Halogen Systems’ facility in Reno, Nevada. Candidates must be authorized to work in the United States. At this time, Halogen is not offering sponsorship or relocation assistance. #J-18808-Ljbffr