KERING EYEWEAR Customer Service Ambassador

Customer Service Ambassador

Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chlo, Alaa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide.

We are currently seeking a Customer Service Ambassador based out in our Bridgewater (NJ) Office.

Your Opportunity

Manage all OS channel-related customers' requests such as order taking, answering queries and questions, handling complaints, problem solving through different communication channels (telephone, email, fax, chat, web) in order to deliver customer service excellence and maximize business opportunity by enhancing the Kering brands portfolio.

How You Will Contribute

• Manage order flow from order acquisition to order entry in compliance with agreed trade terms
• Handle customer inquiries using different communication channels
• Proactively apply information research using available resources
• Manage and solve customer complaints
• Identify and escalate priority issues
• Provide customers with product and service information
• Follow up and through on customer requests and queries
• Map interactions information according to standard operating procedures
• Create new business opportunities through a proactive approach

Who You Are

• 1-2 years of work experience in a contact center environment
• Knowledge of sales principles and methods
• Knowledge of order-to-cash flows
• Experience in a Luxury Sales environment or Hospitality preferred.
• Proven out of the box thinker
• Good working knowledge of Office Pack (intermediate Excel, Power Point, Word)
• Working knowledge of SAP & CRM tools of advantage
• Fluent English plus a second foreign language (preferably French)
• Ability to multi-task within a fast-paced environment as well as contribute to build a new organization
• Excellent verbal and written communication skills
• Customer-oriented
• Results-driven

This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms gender, age, nationality, culture, religious beliefs and sexual orientation enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Hourly Rate: $22-24 HR

Job Type: Contractor

Start Date: 2026-07-13

Schedule: Full time

Organization: Kering Eyewear USA Inc.