Street Outreach Manager

Job Description

Job Description

Street Outreach Manager

Bridge Over Troubled Waters

Boston, MA

WHO WE ARE

For over 50 years, Bridge Over Troubled Waters has provided a comprehensive continuum of care for runaway, homeless, and high-risk youth in Boston, and has been a national model in providing innovative youth services. Our mission is to transform the lives of youth through safe, supportive and encouraging relationships, counseling, housing, and skill-building, to guide them towards self-sufficiency and achieving their goals.

ABOUT THE ROLE

The Street Outreach Manager is responsible for the overall management and operation of the Street Outreach Program, ensuring achievement of program goals and objectives and supporting positive outcomes for youth in the field. The Manager will primarily spend time in the field (approximately 75%), providing direct oversight of street outreach efforts, staff supervision, and field activities, while dedicating the remaining time to administrative responsibilities, including monitoring program operations, ensuring accurate and consistent data collection and analysis, and contributing to program development and enhancement.

RESPONSIBILTIES

• Ensure all Street Outreach Program activities operate consistently and effectively within the mission and values of the Program and Bridge.
• Supervise and monitor field-based activities of Street Outreach Workers, ensuring timely and accurate completion of case notes and documentation.
• Regularly assess the “field scene” to maintain up-to-date information on where homeless youth gather and to ensure Street Outreach Workers are visiting changing locations, including overnight camps in and around Boston.
• Function as lead Street Outreach Worker and participate in regular “foot patrol” in the field and in shelters.
• As the Street Outreach Manager, provide oversight of the Bridge Medical Van operations, including coordinating outreach locations and ensuring youth are connected to services.
• Maintain Street Outreach Program outcome objectives of field youth referrals into Bridge; follow up with youth.
• Recruit, onboard, and coordinate medical volunteers for the Bridge Medical Van, including scheduling and coverage management.
• Enter and maintain accurate data on program statistics and records into both Bridge Efforts To Outcomes (ETO) system and Boston HMIS.

Public Relations

• Build partnerships between the Street Outreach Program, surrounding neighbors, and the larger community by serving as liaison and advocate.
• Ensure that all activities, services, and programs are conducted in a manner that is sensitive to and shows respect for the cultural and ethnic diversity for all Bridge clients.
• Lead and participate in scheduled program manager and staff meetings.
• Participate in quarterly all-staff meetings.

• Attend meetings outside of the Agency as necessary.
• Create, maintain, and monitor effective communication channels with Street Outreach Program partners, including City of Boston Homeless Shelter Commission, Pine Street Inn Outreach Van, local Police Department, adult homeless shelters, collaborating agencies, and other parties involved in field outreach in the region.

Please Note: This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to give the Street Outreach Manager a general sense of the responsibilities and expectations of the position. As the nature of the business demands change, so too may the essential functions of the position. The candidate who accepts this role is expected to be flexible to meet the changing demands.

QUALIFICATIONS

• Bachelor’s degree preferred
• Three to five years’ experience working with adolescents
• Knowledge of youth field culture, crisis prevention and intervention methods, and ability to form positive relationships with diverse populations
• Valid Massachusetts driver’s license required (car not required)
• Must be willing and able to drive the Medical Van
• Record keeping, data management and budgeting skills; ability to produce accurate reports
• Demonstrated knowledge of community resources

SKILLS AND STRENGTHS

• Comfort and confidence working in a fast-paced dynamic work environment
• Enthusiastic about working with homeless transitional youth population

PAY AND BENEFITS

The salary range for this position is $63,000–$65,000.

• Paid time off (sick time, vacation time, personal time) as well as 13 paid holidays and a birthday holiday
• Health, dental, and vision insurance
• 401(K) with 3% matching of contributions after 90 days of employment
• Employer-sponsored flexible spending accounts, commuter pre-tax benefits, employer paid short-term disability, long term disability, and life insurance
• Ongoing job training, including four off-site half-day trainings each year

PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is regularly required to sit, work at a computer, stand, and walk, and must be able to lift/move weight up to 25 pounds. The employee must be able to walk and work outdoors for extended periods of time, including conducting outreach in the community and navigating various environments in differing weather conditions. The employee must also be able to travel between locations as needed, including operating a motor vehicle safely and maintaining a valid driver’s license. The employee must be able to hear and speak sufficiently to manage phone calls and effectively communicate and converse with others. The employee must have visual acuity and cognitive capacity to read, understand, and draft reports, letters, and other documents. The noise level is quiet to moderate; however, the employee must be able to perform in various settings, including public spaces (indoor and outdoor) and at public events and activities.

EQUAL OPPORTUNITY STATEMENT
Bridge Over Troubled Waters, Inc. is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status.