IT PC Refresh Technician
Spectraforce Technologies Inc
Role: IT PC Refresh Technician
Location: Elma, NY 14059
Duration: 12 months with possible extension
Schedule: Monday Friday, 8:00 AM 5:00 PM Overview: As an IT PC Refresh Support Tech, you will play a crucial role in the PC hardware refresh deployment project, ensuring the smooth operation of IT systems. You will provide technical assistance, troubleshoot issues, and deliver high-quality customer service to support the agility of the organization. Key Responsibilities:
Location: Elma, NY 14059
Duration: 12 months with possible extension
Schedule: Monday Friday, 8:00 AM 5:00 PM Overview: As an IT PC Refresh Support Tech, you will play a crucial role in the PC hardware refresh deployment project, ensuring the smooth operation of IT systems. You will provide technical assistance, troubleshoot issues, and deliver high-quality customer service to support the agility of the organization. Key Responsibilities:
- Install and support endpoint software
- Deploy PC equipment and accessories
- Provide guidance and explain policies and procedures to end users
- Troubleshoot end-user PC, network, printing, and application issues
- Diagnose, research, and resolve routine end-user issues
- Escalate issues to the appropriate team after troubleshooting and document progress in the ITSM tool
- Provide day-to-day operations support as Level 2 to end users
- Complete detailed documentation in the ticketing system for incidents and requests, including steps taken to resolve them and specific dates/individuals involved
- 1-2 years of proven experience in a customer support position involving technical knowledge of a companys products, services, and IT systems
- Experience installing and configuring computer systems and applications
- Disciplined, systematic problem-solving skills
- Time management skills with the ability to establish reasonable and attainable deadlines for resolution
- Experience working with company service desk software, such as Bomgar, and other remote access desktop programs
- Experience with different operating systems including Windows and Mac OS
- Professional written and interpersonal skills for effective communication with customers and clients
- High school diploma or equivalent; IT-related coursework or certifications are a plus
- Industry certifications preferred: Windows 7/10, CompTIA A, CompTIA Network+, ITIL v4 Foundation, Dell Proven Professional
Vacancy posted 4 days ago
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