Digital Product Management Group Manager-Customer Engagement

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. Job Profile As a Digital Product Management Group Manager within PNC's Retail Lending organization, you will be based in Pittsburgh or Philadelphia PA, Wilmington DE, Washington DC, Tysons Corner VA, Chicago IL or New York, NY. PNC is seeking to transform its Retail Lending business, and as a Product Manager, Group Manager, you will serve as a senior leader in this journey. You will lead a team of 8-10 product managers in the discovery and delivery of customer and employee experiences across our Consumer and SMB Card portfolio. You will own digital, branch and call center experiences that deepen customer engagement, including Credit Card Spend and Lend Management, Offers and Rewards, new product development and more. We are seeking candidates who are passionate about customer experiences, driving innovation through technology, product strategy and have a track record of delivering results. This role requires the candidate to be highly structured, forward thinking, a problem solver and storyteller, and extremely communicative. Key Responsibilities Partner with cross functional stakeholders (Business, Legal, Risk, Compliance, Tech, Design, etc.) to define Customer Engagement target state strategy, customer and employee experiences, and actionable roadmap Develop, communicate and socialize the Customer Engagement roadmap with partners and Senior Leadership; maintain a prioritized, data‑driven backlog Build, develop and champion a growing team of product managers, ensuring proper implementation of agile ceremonies and practices across the product development lifecycle Leverage market insights, competitive intel and data to identify customer needs and opportunity; partner with Business Stakeholders to develop and implement OKRs, utilize data and analytics to measure progress Work closely with technology to understand and influence end‑to‑end architecture, data flows and technology solutions to enable Product Vision; understand current vs. target state architecture and co‑develop multi‑year modernization strategy Work across PNC Enterprise to identify and implement capabilities and best practices that can be leveraged by Retail Lending Own business response to audit and regulatory findings; co‑operate with key external stakeholders and vendors throughout the experience lifecycle Additional Responsibilities Defines complex, cross‑functional digital strategies across business segments to optimize digital experience, leveraging design thinking and other best practices by leading Digital teams. May participate in the marketplace to influence digital experience trends and sponsor potential digital experience projects for feasibility and value. Act as senior point of escalation and ensure successful outcomes from key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners. Structure, allocate resources and manage Digital teams; motivate and develop the performance of the product development management team and key contributors. Develop planning strategies for the team. Personality & Leadership Expectations Customer Focused — Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk — Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Include Intentionally — Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values — Role models our values with transparency and courage. Enable Change — Takes action to drive change and innovation that will transform our business. Achieve Results — Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best — Raises the bar with every talent decision and guides the achievement of all employees and customers. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licenses needed to be successful in this position. Preferred Skills Agile Web Development, Business Requirements Documentation (BRD), Data Visualization, Digital User Experience, Employee Engagement, IT Architecture, JavaScript, Wireframing. Competencies Business Acumen, Competitive Environment, Design Thinking, Effective Communications, Innovation, Knowledge Of Product Line, Solutions Development Work Experience Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry‑relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $100,000.00 - $261,300.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full‑time and part‑time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include 'accommodation request' in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. Other Information PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. #J-18808-Ljbffr