Manager, Campus ID System

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Position Title:
Manager, Campus ID System

Job Category:
Academic Staff

Employment Type:
Regular

Job Profile:
Application Administrator II

Job Duties:

This position provides strategic, technical, and operational leadership for the university's campus ID and card services ecosystem. The role ensures reliable day-to-day operations of the Panther Card Office (PCO), including ID issuance, dining plans, and PantherCash, while also serving as the enterprise system owner for modern digital identity platforms.

The position balances hands-on operational management, financial accountability, and staff supervision with long-term system ownership, integration leadership, and digital transformation strategy.

Key Job Responsibilities:

1. Campus Card Operations & Service Delivery (25%)

• Oversee all issuance of campus ID cards, guest credentials, passports, work badges, and specialty IDs
• Manage contracts, service levels, and vendor performance
• Troubleshoot issues and ensure operational readiness including equipment, supplies, and production workflows
• Maintain database integrity across ID systems and connected platforms
• Maintain consistent, high-quality customer service standards for students, faculty, and staff

2. Dining Plan & PantherCash Administration (20%)

• Manage the administration of dining plans and stored-value accounts
• Coordinate with Housing and campus partners to apply and manage plans
• Oversee GET Funds and PantherCash systems, including transaction support and issue resolution
• Reconcile financial activity across registers, payment systems, and billing
• Manage off-campus merchant programs and relationships
• Process refunds, resolve discrepancies, and ensure end-of-year reconciliation
• Develop and maintain policies and procedures for account administration

3. Cross-Campus Collaboration & Strategic Planning (20%)

• Collaborate with IT, Student Affairs, Finance, Housing, and other stakeholders to lead transition from physical ID cards to digital identity and mobile credential solutions
• Lead integration of ID systems with campus services including:
  • Access control and security systems
  • Dining and retail services
  • Libraries and academic services
  • Events and emerging campus applications
• Evaluate and implement emerging technologies to improve service delivery
• Develop long-term strategy for identity systems aligned with institutional goals

4. Enterprise ID Systems & Platform Administration (20%)

• Serve as the primary system owner and subject matter expert for current Odyssey PCS and future Transact IDX and related campus ID systems
• Administer the full credential lifecycle (provisioning, updates, revocation, auditing)
• Manage system configurations, roles, permissions, and security controls
• Oversee mobile credential ecosystems (Apple Wallet, Google Wallet, device provisioning, support workflows)
• Coordinate system upgrades, testing, and vendor-supported enhancements
• Develop and maintain documentation, SOPs, and security guidelines
• Train staff and campus partners on systems and processes
• Support organizational change associated with new technologies

5. Staff Supervision & Office Management (15%)

• Direct all Panther Card Office operations, including staffing, scheduling, and workflow management
• Hire, train, supervise, and evaluate student and temporary staff
• Ensure adherence to cash handling policies and service protocols
• Provide ongoing training for customer service, systems usage, and operational procedures
• Monitor staff performance and implement improvements as needed

Department:

Dining at the University of Wisconsin-Milwaukee caters to every taste and lifestyle, while accommodating dietary nutritional needs and sourcing local and eco-friendly ingredients. UWM's dining options reflect a commitment to providing sustenance as well as a wide variety of choices. The dining program includes Sandburg Café, Palm Gardens, Cambridge Café, twelve retail dining operations, three convenience stores, and a full-service catering operation. Dining Services generates more than $20 million in annual revenue and employs approximately 60 full- and part-time staff in addition to 300 student employees.

Compensation:

$65,000 - $75,000 (Final salary offer will be determined based on qualifications and experience)

Required Qualifications:

• Bachelor's degree in Information Systems, Business, Technology, or related field (or associate's with equivalent experience)
• Experience managing enterprise or institutional systems
• Experience in customer-facing operations and financial processes
• Strong interpersonal skills and ability to communicate technical information to a non-technical audience

Preferred Qualifications:

• Supervisory experience
• Experience in a college or university identification card office

Education:

Bachelor's degree in Information Systems, Business, Technology, or related field (or associate's with equivalent experience)

Needed Knowledge, Skills & Abilities:

Technical Competencies

• Enterprise application/system administration
• Identity and Access Management (IAM) concepts
• Systems integration across multiple platforms
• Mobile credentials and digital wallet technologies
• Data security, privacy, and access governance
• Troubleshooting and vendor coordination

Operational & Leadership Competencies

• Staff supervision and team leadership
• Financial reconciliation and operational accountability
• Process improvement and workflow management
• Risk assessment and problem solving
• Ability to balance daily operations with strategic initiatives

Communication & Collaboration

• Strong interpersonal and customer service skills
• Ability to communicate technical information to non-technical audiences
• Cross-functional collaboration and stakeholder engagement
• Training, documentation, and presentation skills

Education & Experience

• Bachelor's degree in Information Systems, Business, Technology, or related field (or associate's with equivalent experience)
• Experience managing enterprise or institutional systems
• Experience in customer-facing operations and financial processes
• Supervisory experience preferred
• Experience in a college or university identification card office

How to Apply:

Interested applicants are required to apply online and provide a cover letter and resume addressing your professional level work experience as it relates to all required and preferred qualifications.

Note: Applicants must complete all required fields and attach all required documents prior to submitting the online application. Applications missing any of the required documents listed prior to the application deadline will be marked as incomplete and may not be considered.


In instances where the Search and Screen Committee is unable to ascertain from the candidates' application materials whether they meet any of the qualifications, they may be evaluated as not meeting such qualifications. Additional documents submitted aside from acover letter and resumewill not be reviewed.


Finalist candidates(s) will be asked to provide three professional/supervisor references through an external reference checking tool. References will not be contacted prior to candidates being notified.


Apply electronically by the application deadline date of Sunday, August 9th, 2026, at 11:59pm. Questions about this position should be directed to Coua Xiong at View email address on click.appcast.io .


Reasonable Accommodations
Pursuant to university policy, UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact View email address on click.appcast.io or View phone number on click.appcast.io. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWM is a State agency and subject to Wisconsin's Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.

CBC and Reference Check Policy
Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)
For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see , or call UWM's Dean of Students Office, Student Union 345 at View phone number on click.appcast.io for a paper copy.

Employment Authorization
In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.