Information Technology_USA - USA_Developer

High Level Policy

MSP Owner: Rob Finton

Location: Alpharetta, Atlanta, GA

Duration: 6 months

Skill ID: 10819126

Competencies: 8-10+ years experience

Core.NET Technologies

Must Have Technical/Functional Skills - Business Analyst with support knowledge

Experience Required Business Process Analysis: Analyze and document current business processes, identifying areas for improvement and optimization. Demonstrated competency in the design, programming and testing of web-based applications. Work effectively as part of a team and work with others across the organization to achieve a common goal. Analytical thinker with ability to conduct research, data analysis and resolve complex problems quickly. Excellent critical thinking skills; using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Collaborate with stakeholders to understand and define business requirements. Strong sense of urgency; ability to execute quickly and efficiently.

Roles & Responsibilities

• Monitor production systems from a business impact perspective and review alerts, incidents, and dashboards.
• Assess and prioritize incidents based on customer, store, and operational impact.
• Act as the business point of contact during production issues and outages.
• Coordinate with support (L2/L3), monitoring/SOC, development, QA, and external teams.
• Validate environment stability (Production, Staging, QA) and flag configuration issues.
• Support incident triage, distinguishing incidents, defects, and enhancements.
• Communicate clear, business-friendly status updates to stakeholders and leadership.
• Support post-deployment monitoring and hyper care to ensure business stability.
• Identify recurring issues and support preventive monitoring and risk mitigation.
• Ensure incidents are closed only after business confirmation, not just technical resolution.

Generic Managerial Skills - Excellent problem solving and Thought Leadership

Education - Associate degree required, or equivalent work experience.