Senior Data Reporting Analyst

This role is responsible for supporting, maintaining, and enhancing data, reporting, and analytics capabilities across enterprise contact center platforms, with a strong focus on NICE CXone and related tools. The Senior Reporting Analyst will serve as a key technical resource for reporting issues, data quality initiatives, and performance analytics-ensuring insights are accurate, timely, and actionable for operations, leadership, and regulatory needs. This individual partners closely with operations, engineering, and business stakeholders to translate requirements into scalable reporting solutions, while also driving incident resolution, performing root cause analysis, and continuously improving reporting frameworks and data pipelines.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

5+ years of experience in data/reporting support, analytics, or BI roles
Hands-on experience with NICE CXone (reporting/analytics)
Experience with BI tools (Power BI, Tableau, or similar)
Strong SQL and data querying skills (intermediate to advanced)
Experience supporting contact center platforms or analytics environments
Familiarity with ITSM processes (Incident, Problem, Change Management)
Bachelor's degree in Information Systems, Data Analytics, Computer Science, or related field (or equivalent experience)


Nice to Have Skills & Experience

Experience with Databricks
NICE CXone certifications (reporting, analytics, or admin)
Data/BI certifications (Power BI, Tableau, etc.)
ITIL Foundation or higher
Cloud certifications (AWS, Azure)


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.