Technical Analyst-Berkley Heights, NJ, and Alpharetta, GA

Technical Analyst

Location: Berkley Heights, NJ, and Alpharetta, GA

Duration: 06+ Months Contract

Rate: DOE

USC and GC Preferred.

Job Responsibilities:

• Provides production support in the Cards and Payments domain using AIX operating systems.
• Develop UNIX Shell scripts for monitoring and reporting.
• Create alerting and monitoring reports using Splunk.
• Monitor applications using AIX operating system with UNIX, C Programming, and SPLUNK.
• Assist merchants, gateways and vendors when troubleshooting issues and implementing new functionality in production.
• Provide guidance to new merchants going live with the latest software application.
• Implement change records and analyzes incident records to provide responses within contractual SLA's.
• Research and troubleshoot incident records assigned via Service Point, based on priority and severity.
• Work as part of a team to provide shift coverage on a rotational basis. Shifts include weekends.

Skills and Experience Required:

• Bachelor's Degree in Computer Science or equivalent IT degree
• 24x7 production support experience in a financially impactful environment (3+ years experience)
• 3+ years' experience writing UNIX Shell scripts
• 3+ years' experience creating awk and shell scripts
• 3+ years' experience working knowledge of the Card and Payments domain
• 2+ years' experience writing Splunk queries
• 2+ years' experience in Incident, change problem management
• 3+ years' experience reading TCP/IP traces
• Knowledge of ISO 8583 message standards and regulations.