Customer Support Automation Intern Salesforce/Agentforce

Who are we?

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.


A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Why Join Equinix?

We pride ourselves on our Global Intern Program being an immersive and impactful experience designed to kick start your corporate career and set you up for future success.

• Work on real business challenges: You will be assigned with a project and work directly with teams to gain real-work experience, contribute to the business, and impact the digital world

• Be supported throughout your journey: You will be mentored and coached by numerous colleagues, including your managers, subject experts, an assigned buddy and a formal mentor

• Participate in a curated program of workshops and events: Learn from our leaders through our Executive Speaker Series, continue to grow through our workshops and build meaningful worldwide connections through our networking events

• Gain global recognition: We celebrate your time with Equinix and the work you have completed through our Global Ideas Competition "Shark Tank." This competition provides you with the recognition you deserve and lets you share your work with the global community of Equinix

Job Summary

We are looking for a curious, analytical, and proactive intern to join our Customer Support organization and help us explore how Salesforce and Agentforce can improve support operations and customer experience. This is a hands-on role where you will work directly with Customer Support leaders and internal stakeholders to understand workflow challenges, identify automation opportunities, and build practical solutions.

This is not a shadowing internship. You will take ownership of real support problems, explore how Salesforce and Agentforce can address them, and deliver working prototypes and implementations that directly impact how our teams serve customers. Whether you come from a technical, business, or hybrid background, you will find meaningful ways to contribute - but curiosity about automation, AI, and workflow design is essential.

Key Responsibilities

Problem Discovery & Use Case Identification

• Learn core Customer Support workflows across case management, escalations, and customer interactions

• Partner with support leaders and stakeholders to surface pain points, repetitive work, and process inconsistencies

• Translate observed problems into clearly defined automation or AI use cases

• Prioritize opportunities based on business impact, feasibility, and internship timeline

Salesforce / Agentforce Exploration & Build

• Explore Salesforce and Agentforce capabilities relevant to support operations - including case summarization, next-best action, knowledge retrieval, triage support, and workflow automation

• Build and test scoped prototypes, prompts, flows, or agent-based experiences tied to real support use cases

• Iterate on solutions based on stakeholder feedback, usability testing, and operational need

• Partner with engineering and business teams to validate feasibility and identify productionization paths

Documentation, Enablement & Outcome Tracking

• Document implemented solutions, design assumptions, and recommended next steps

• Create lightweight enablement materials for end users and future handover

• Present progress, learnings, and final outcomes to support leaders and stakeholders

• Help identify which solutions are ready for broader rollout versus further refinement

Qualifications

• Currently pursuing a Bachelor's or Master's degree in Business, Operations, Information Systems, Computer Science, Data Science, or a related field

• Must be currently enrolled in an accredited institution, with expected graduation between December 2026 and September 2027

• Strong written and verbal communication skills, with the ability to convey complex information clearly across different audiences and formats

• Analytical mindset with a genuine interest in finding better ways to get things done

• Demonstrated ability to quickly pick up new tools, processes, and concepts, and apply them effectively in a fast-moving environment

• Technical skills (Python, SQL, AI/ML tools, Microsoft Power Platform) are a strong plus and will open up additional project scope, but are not required

Preferred Qualifications

• Exposure to Salesforce, Agentforce, or similar enterprise SaaS platforms

• Exposure to prompt design, conversational AI, or working with LLM-based tools (e.g., ChatGPT, Claude, Copilot)

• Experience building small prototypes, process maps, or workflow diagrams

• Interest in applying AI and automation to solve real busin

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.


Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.


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This posting is a new position within our organization.