Vice President, Customer Strategy & Operations

Vice President, Customer Strategy & Operations

About the Company

Innovative cloud-based software company specializing in restaurant management solutions

Industry
Software Development

Type
Privately Held, Private Equity-backed

Founded
2011

Employees
501-1000

Funding
$200+ million

Categories

• Information Technology & Services
• Restaurants
• Food & Beverage Industry
• Hotel Accommodations
• Technology
• Accounting
• Productivity Tools
• SaaS
• Software

Specialties

• catering software
• restaurant operations software
• restaurant accounting software
• restaurant pos integration
• franchising software
• intercompany accounting
• food & labor cost control
• restaurant management
• inventory management
• staff scheduling
• and reporting and analytics

About the Role

The Company is seeking a Vice President of Customer Strategy and Operations to play a pivotal role in the organization's transformation and growth. The successful candidate will be a strategic partner to the Chief Customer Officer, driving the reshaping of the customer strategy business planning process and leading initiatives that support the company's evolution. This role demands a leader with a proven track record in business strategy, operations, and change management, particularly in the context of SaaS or technology-driven environments. The VP will be responsible for scaling business operations, establishing a services product management function, and ensuring the CS organization is equipped with the necessary processes, systems, and technologies to deliver top-notch results.

To excel in this position, candidates must have a minimum of 10 years' GTM operations business experience, with at least 5 years in project and/or program management. The role requires a leader with exceptional strategic thinking, the ability to influence at all levels, and a consistent record of delivering results in large-scale, cross-functional projects. The VP will also be tasked with budget planning and management, team leadership, and driving a culture of high performance and continuous improvement. A can-do attitude, high emotional intelligence, and a proactive approach to problem-solving are essential. The ideal candidate will be a strong communicator, a relationship builder, and will demonstrate a deep commitment to the mission of the company.

Hiring Manager Title
Chief Customer Officer

Travel Percent
Less than 10%

Functions

• Operations
• Strategy